Senior Account Manager, Pacific (Aig Travel)

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Senior Account Manager, Pacific (AIG Travel) Apply locations Melbourne time type Full time posted on Posted 3 Days Ago job requisition id JR2400574 #LI-JC1

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Account Manager to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. AIG's General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

Make your mark in AIG Travel AIG Travel is a member company of American International Group, Inc., and Travel Guard is the marketing name for its portfolio of travel insurance and travel-related services, including 24/7 travel assistance, emergency medical and security services. AIG Travel offers the industry's most complete array of 24/7 worldwide and multilingual travel assistance services through an international network of full-service contact centres. Globally, AIG Travel covers 20+ million travellers each year.

How you will create an impact The Account Manager facilitates professional, high quality end-to-end relationships with domestic designated accounts. The selected individual will have direct responsibility and oversight for new account implementation, the development of those accounts and for all account reporting. The Account Manager contributes to the profitability of the company by maximizing client relationships.

Key accountabilities will include but not limited to:

Contributes to the company's client relations efforts by assuming overall relationship responsibility for designated accounts. Accomplishes this through regular client meetings, account performance reviews, targeted quality initiatives and/or other appropriate forums. Develops & implements comprehensive protocols for new account implementation and manages results for optimum client/company satisfaction. Serves as the liaison between designated clients and operational units (training, systems, customer service, medical, etc.) to ensure all protocols are understood, expectations agreed, and performance delivered; suggests improvements to existing processes and is responsive to account requirements. Participates and leads client-directed meetings, presentations and other events as requested and/or as deemed appropriate for account development and contributes content for client proposals, marcom and/or presentations. Conducts quarterly stewardship meetings with senior managers within AIG and facilitates implementation of protocols based on feedback. Serves as a member of the Global Account Management Team, interacting with peers in other offices to ensure consistency in account management and service delivery across the centres. Actively participates in local management and team meetings serving as the client advocate. Meets with the Operations and Global Head Travel Account Management on a regular basis to review data relating to account performance, customer service, service delivery issues, etc. What you'll need to succeed An ideal candidate will have strong client relationship management skills developing and maintaining trusted relationships with key stakeholders at a client organization and serve as the primary point of contact for client inquiries, issues, and strategic discussions. Excellent verbal and written communication skills, including the ability to articulate complex concepts and clearly and effectively. Strong presentation skills for delivering compelling proposals and presentations to clients and stakeholders. This individual will lead contract negotiations with the countries AIG Travel supports ensuring favorable terms and conditions while safeguarding AIG Travel's interests therefore strong negotiation skills are a must. An individual with problem-solving ability possessing a proactive and solutions-oriented approach to addressing client needs and resolving issues. The ability to navigate complex situations, anticipate challenges and implement effective solutions in a timely manner. Cross-functional collaboration is critical as this individual will work with internal teams including Underwriting, Claims, Sales, Compliance and Legal to deliver seamless service and value-added solutions to clients. This individual will possess the skills to proactively monitor account performance addressing any deviations from targets and implement corrective actions as necessary. Strategic account planning is critical to the overall success of the team therefore collaborating with internal AIG divisions to develop comprehensive account plans aligned with business goals is imperative. Join AIG Travel and play a key role in driving growth and success within the travel insurance industry. Apply today and become part of our dynamic team!

Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to .

Functional Area:

OP - OperationsEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Australia Limited About Us At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

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