Customer Service Consultant - Insurance
تفاصيل الوظيفة
$58k-$65k + super + annual bonus * Free parking * Full-time permanent role $58k-$65k + super + annual bonus Free parking Full-time permanent role Flexible start time Training and mentoring BBQ lunches and gatherings Opportunity to join a community focused organisation that provides a genuine, fun and nurturing team environment Genuine opportunity for career development
Our client is a global insurance company, also protecting Australians and what's important to them for more than 20 years through their range of products. Due to growth we're currently seeking a Customer Service Consultant to join their team in a full-time permanent capacity. Within this role you will provide will assist customers with general enquiries, policy upgrades via phone, email and online chat.
The Role
Manage inbound and/or outbound calls, with the outcome being servicing or selling insurance products. Provide outstanding, accurate and reliable information and service using written and verbal communication (ie emails, chat bots and phone calls) within prescribed timeframes. Understand and interpret underwriting guidelines to decline policies that fall outside risk appetite where applicable. Apply sales techniques to close sales where applicable. Action daily tasks and reports within prescribed timeframes. Compliance with all relevant Policies and Procedures.
What We're Looking For
Insurance industry experience advantageous but not essential (training will be provided) Call centre experience (favourable) Experience within customer service Computer proficiency including Microsoft Office Ability to listen and communicate in a respectful manner Show empathy Skills in negotiation, asking probing questions, customer service, persuasion or investigations Sound interpersonal skills and ability to build rapport
Benefits
$58k-$65k + super + annual bonus Free parking Full-time permanent role Flexible start time BBQ lunches and gatherings Training and mentoring Opportunity to join a community focused organisation that provides a genuine, fun and nurturing team environment Genuine opportunity for career development
If you're ready to join a wonderful organisation, APPLY TODAY!
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