Account Manager (Pharma) Melbourne, Australia

Our team in Melbourne currently has an opening for a Account Manager (Pharma) YOUR ROLE & RESPONSIBILITIES

Job Summary: Responsible for managing a portfolio of customers, improving, and developing existing customer relationships as well as identifying and actively seeking for new opportunities in line with the market and segment strategies

Key Responsibilities: Manage existing customers and develop new customer relationshipsManage existing and develop new product and market opportunities driving business growth and market shareAchieve sales targets by proactively leveraging all communication channels including digital channels and face to face interactions for a range of allocated productsIncrease GP and product portfolio by initiating opportunities to drive cross-selling / range-sell / value-based pricingIdentify high potential accounts and determine strategies for converting prospectsFollowing sales protocols and procedures, generate new leads and improve/increase conversion rates and sales interactionsUtilising call planning, pipeline management, lead identification and qualification, undertake proactive sales calling and performance monitoring to drive sales and achieve set targetsRaise customer awareness by assisting in determining the right products for the customer's needs as well as raising customer awareness of product options/ opportunitiesUndertake joint visits with Managers and Suppliers as requiredLiaise with relevant internal stakeholders to determine the best solution for the customer and extracting maximum value (e.g.,Sales Team, Product Management, Customer Service, Supply Chain)Submit accurate forecasts and forecast updates as requested on a timely basis, managing effective pricing strategies to include, but not limited to: Contracts, Pricing Agreements, Renewals, negotiations, and implementationsPrepare and calculate accurate costings for materialsPrepare and offer quotations to customersPrepare CRM reports relating to customers in the format and timing specified by Managers (reporting includes regular call reports and special reports as requested by management at a suppliers' request)Maintain, create, monitor, and update customer opportunities and potentials in CRMReview reports and action as required to ensure customers receive the correct quantity of product, at the right time and in the right location to meet budgeted, contracted, and forecast requirementsReport on any information relevant to the liquidity of a customer to identify and limit any possible exposure to Brenntag of any debtsSeek prompt payment of debtors and address problem accounts when necessaryIn conjunction with Industry Market Management Department, conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demandDrive commercial and functional excellence based on guidance/ input from business unit managementIncrease product knowledge by exchanging with Pharma Services Department on the functionalities, applications and benefits in pharmaceutical and nutraceutical formulationsReport on market and competitor information e.g., pricing, key customer strategies, trends, key personnel movements, and new product opportunities etc.Ensure all business activities are conducted according to the work instructions specified in the Integrated Management SystemsCustomer Experience

Identify and assist in implementation of process improvement opportunities in conjunction with senior managementManage Customer Service Excellence as measured by external customer feedbackWork cohesively with internal/external stakeholders ensuring a customer centric culture is achieved and maintainedNon-conformance managementManage and report all non-conformances, acting on repetitious non-conformancesIdentify and implement changes to ensure a measured reduction in non-conformances and overall operation efficiency gains and continuous improvement initiatives are achievedReview Job7's and follow through to action improvements, addressing areas of sub-optimal performanceGeneral Consistently demonstrate Brenntag values and expected behaviours through exemplary standard settingActively participate in the annual Performance, Planning & Review (PPM) process, establishing individual KPIs and monitoringperformance to ensure targets and effective work outcomes are achievedTake ownership of learning and development opportunities by creating an Individual Development Plan (IDP), strengthening your personal and professional developmentPerform such other duties and activities which may be assigned to you from time to time

YOUR PROFILETertiary qualified in science, chemistry, or related discipline10+ years' of B2B sales experience in a Pharmal/Nutraceutical related sales roleProven track record of commercial sales with knowledge of account managementExperience in distribution, chemical or similar industry desirable but not essentialTechnically sound in pharmaceutical/nutraceutical/personal care discipline with the ability to demonstrate and communicate the value proposition of Pharma/Nutra/Personal Care productsExcellent verbal and written communication skillsInterpersonal awareness with a proven ability to develop and maintain strong relationships and build credibility and trust with internal and external stakeholdersMust have a "best practice" continuous improvement and customer centric mindsetResults orientated with a solutions-based sales approachAgile, highly collaborative with an early adopter mindsetAbility to manage complexity and change in a dynamic environmentAnalytical skills and high attention to detailAbility to work autonomously, flexibly and under pressure to meet tight deadlinesDemonstrated ability to proactively problem solve and follow through on allocated tasks to successful completionEnthusiastic and highly motivatedDigitally savvy and can prioritise and take initiativeExcellent planning and time management skillsExcellent IT Skills and practical knowledge of MS Office (Word, Excel, Outlook, PowerPoint)INTERESTED?We look forward receiving your application.

Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks.We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety..

Headquartered in Essen, Germany and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution.

As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company's mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future.

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