Team Leader - Technical Customer Support

Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do!Here, you willbe a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks -liketuition reimbursement and a wellbeing program! (*Benefits vary by country) We're looking for an engaging and committed Team Leader to join our Customer Support Team in St Leonards, Sydney. About Stryker Stryker is one of the world's leading medical technology companies and together with our customers, is driven to make healthcare better.

Stryker offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

The Role Provide leadership, management and development to the Customer Support teamAllocate work effectively as per business needs and act as an escalation point for complex customer issuesInitiate, lead and drive initiatives and process improvements within the Customer Support teamPartner with various internal stakeholder groups across the business to drive customer centric solutionsIntermittently step in to help the team work through the service queue and get on the phone to customersAs the Customer Support Team looks after Stryker products under repair & servicing, this is an onsite role at our St Leonards office. Role Requirements 2+ years experience in a management/supervisory role or similar capacityPassion for leading and developing othersHighly developed customer service skills and ability to problem solveStrong communication skills and ability to partner with a diverse range of internal and external customersAbility to constantly realign priorities with business needsAbility to work in a high technology environment (particularly JDE, Salesforce and Microsoft Office Suite)Culture & Benefits Ongoing training and opportunities for career progressionPaid Parental leave schemesVolunteer DayEngagement DayOnsite gym available in most officesBeing part of one of the world's largest and most recognizable brands.Excellent team culture - we have fun whilst we work!A Leader who will support & guide you throughout your careerAccess to employee benefits including health care, financial wellbeing & insuranceAccess to our career and self-development program from day oneWork with likeminded individuals who are driven by exceeding targets and improving patient outcomes!To join, click 'Apply' now! About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available atstryker.com.

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