Technical Support Engineer - Apac

Silverfort is a cyber security startup that develops a revolutionary identity protection platform. Our mission is to provide industry leading unified identity protection solutions for hybrid and multi cloud environments. Using patented technology, Silverfort's platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers.

Silverfort has been widely recognized as an industry innovator, being named "Best of MFA award" from Expert Insights, Microsoft Security 20/20 partner award, Homeland Security Awast for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors.

In this role, you will work with our customers to resolve technical issues and help them successfully use the product. You should have passion and experience for working as an individual contributor, but also be able to work well with other teams such as sales and development to improve our product and technical processes.

ResponsibilitiesBe first in line to analyze and troubleshoot incoming technical issues from our customers via email and Zoom sessionsProvide technical know-how and best practices to ensure proper implementation of Silverfort product, you will own and monitor issues from the start to resolutionWork closely with the R&D, Field & Sales Engineers, Customer Success, and other teams to ensure smooth onboarding, deployment, and on-going relationship with customers all around the worldProvide timely information to customer-facing teams to improve overall customer satisfactionCreate and improve internal knowledge base articlesWork directly with management to create and improve current support procedures Part of the position will be to take part in an On-Call rotation. Requirements3+ years of experience in global technical supportExcellent knowledge of networking - a mustCyber Security or Identity/Authentication background - a big advantageAbility to understand and solve technical issues with little guidanceProven knowledge of working with Linux and Windows environmentsExperience working with Active Directory Experience working with ticketing and support systemsExcellent communication and problem-solving skillsExcellent English - both written and spoken - is a mustAbility to work in a fast paced and changing environment alongside taking initiative and adaptCreative thinker and an amazing team playerAbility to work under pressure in a positive culture.Able to work flexible hours and days as needed.#J-18808-Ljbffr