Service Delivery Lead

The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We're focused on supportingVictorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with communicable diseases, safeguardingtheir drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and wellbeing treatment or accelerating medical research. It'sall part of the way we partner with the community to help every individual lead a healthy life.

Take responsibility for coordinating the delivery of website technology services for priority projects to internal departmental stakeholders for the main websites Full time, Ongoing, VPS 5 Position + VPS Benefits About us: At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all. 

How you'll make a difference: The Service Delivery Lead role is responsible for coordinating the delivery of website technology services for priority projects to internal departmental stakeholders for the department main websites health.vic and Better Health Channel, and the department agencies on the managed services agreement for hosting and service support.

With strong technical literacy and understanding of the applications the department uses, the role ensures that services are delivered in a high-quality, timely and cost-effective manner, that meet the needs of the stakeholder as well as the quality and performance expectations of the department and WoVG digital standards.

This role will engage collaboratively with internal and external stakeholders to resolve queries and build effective working relationships at all levels. They will work with cross-functional project teams to ensure an audience and insights led approach is applied to website technology solutions for priority departmental projects, ensuring a focus on customer experience is consistent across digital channels.

This role operationally manages third-party technology support vendors ensuring service level agreements are met and that the services provided meet the required quality standards, on time and within budget. This role works closely with the Senior Drupal Developer and the Digital Production Lead.

This role may also be required to provide support to other teams across the Branch, including participating in out of hours and emergency rosters, providing support for public emergencies, large-scale communications campaigns and other high priority projects.

Suitable applicants will be able to demonstrate: Highly developed replationship management skills Knowledge of Victorian Government digital standards Experience with Drupal platforms and using data analytics to inform reporting What we offer: The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.A strong commitment to work-life balance, including a diverse array of flexible working arrangements.How to apply: Applications should include a resume and a cover letter. Click the 'Apply' button to view further information about the role including key contact details and the advertisement closing date. 

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. 

All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disabilities, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at ****** . Please view our commitment to Diversity and Inclusion here .

Preferred applicants may be required to complete a police check and other pre-employment checks including proof of vaccination against COVID-19. Information provided will be treated in the strictest confidence, in line with our Privacy Policy . 

The Jobs and Skills Exchange (JSE) Recruitment Policy allows for priority consideration for Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform. As such, these employees are strongly encouraged to submit their application through JSE rather than via external advertisement. 

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