Operations Manager - Referral Management

Operations Manager - Referral Management Job posted: 09/04/2024

Location: Melbourne | Southern Metropolitan

Job type: Full time

Salary: Salary not specified

Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement

Reference: 65772

Embark on a rewarding career and be part of a team where your dedication makes a difference in people's lives. Monash Health are seeking an Operations Manager to join the Specialist Consulting and Health Information team.

About the Role

This position is responsible for managing and leading the Referral Management Department primarily responsible for the processing and screening of referrals, scheduling appointments, waiting list management and responding to consumer enquiries.

In this management role, you will have overall responsibility for a team and your key responsibilities will include:

Manage referrals, appointments, waiting list and other processes that support specialist consulting operationsComply with governing Department of Health & Human Services (DOH) policies.Establish appropriate gateways and methods to effectively communicate with patients and providersDrive system and process improvements aimed to enhance the patient experience and the overall service deliveryCollaborate with a variety of stakeholders to facilitate and implement changeAbout You You are an experienced people leader and have a passion for people and systems. With tertiary qualifications in a relevant discipline or relevant experience, you have already built significant capability and you can readily demonstrate:

An understanding of governing DHHS policies and guidelinesAbility to establish, review and implement new systems, processes and proceduresCapability to implement and drive change to meet goals and requirementsProven facilitation, negotiation and interpersonal skills enabling effective stakeholder managementLogical, analytical and lateral thinking ability.Experience in people and change management is desirable and an understanding of specialist consulting operations will be an advantage.

Mandatory requirements of the role: Tertiary qualification in relevant discipline or relevant experienceIn Return: Access to Monash Health in-house learning portals to further expand your clinical skills and knowledge baseAvenues to further develop your leadership and project management skillsMentorship and career guidanceSupport to attend relevant forums and conferencesYou will be part of a highly committed compassionate teamBe part of a service that values you and all you bring to the roleStrong focus to self careFor a confidential discussion and to explore the opportunity further, please call Cassie Moore, Acting General Manager Specialist Consulting Health Information and Language Services on 0436 691 156 Monash Health is a great place to work To learn more about our organisation visit monashhealth.org.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Monash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare for people at every life stage. With 25,500 employees, we provide care to south-eastern metropolitan Melbourne and rural Victoria from over 40 locations, via telehealth, within local communities and in people's homes.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five iCare values.

How to Apply Applications are accepted via the Monash Health online Mercury System (e-recruit). For information including how to apply and probity check requirements, refer to attached 'Application Guide' located under Position Documents

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

Respectfully, applications from Recruitment Agencies will not be accepted.

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