Associate / System Operations & Field Support

Overview of Division/Department Singapore Administration Department System Operation and Filed support section is in chare of following. 1. System Operation( Both for production and UAT) 2. Helpdesk and desktop support 3. Market related application support Company Profile A LEADING GLOBAL BANK, WITH ONE OF THE LARGEST CUSTOMER BASES IN JAPAN, AND A GLOBAL NETWORK OF FINANCIAL AND BUSINESS CENTERS. MIZUHO BANK SINGAPORE BRANCH HOLDS A FULL BANK LICENSE AND PROVIDES BANKING SERVICES TO MORE THAN 2,000 JAPANESE AND NON-JAPANESE CUSTOMERS, OPERATING WITH STAFF STRENGTH OF MORE THAN 700 IN SINGAPORE. ITS PRINCIPAL BUSINESS ENCOMPASSES CORPORATE FINANCE, TRADE FINANCE, CASH MANAGEMENT, FUNDS TRANSFERS, PROJECT FINANCE AND TREASURY. IT ALSO COLLABORATES WITH ITS AFFILIATE COMPANY, MIZUHO SECURITIES, TO PROVIDE INVESTMENT BANKING SOLUTIONS TO ITS CUSTOMERS. Job Responsibilities Key Roles and Responsibilities include:

• Responsible to provide solutions to user related requests and maintain comprehensive documentation, including knowledge based articles, FAQs and IOP (Internal Operating Procedures).
• Review and maintain all documentation related to HelpDesk and ensure timely updates are being carried out by the team.
• Responding to enquires, troubleshooting technical issues and resolving problems via phone, email, chat or in-person in a timely manner.
• Responsible to manage H/W and S/W inventory.
• Responsible to report the detail of the incident and status to his/her superiors without delay incase of unexpected results of HelpDesk related tasks.
• Assist employees with seat allocation, locker room key control and PC setup in a corporate environment.
• Responsible to assist team leader to lead and manage HelpDesk operations.
• Assist leader and Section Head in performing day-to-day activities related to HelpDesk in compliant with MHBK policy.
• Responsible for performing daily self-checks of helpdesk job tasks and responsibilities.

• Strong communication and customer service skills.
• Problem solving abilities along with patience, empathy in dealing with end-user requests and with end-users as well.
• Technical proficiency with computer software.
• Prior experience in IT support and Inventory management experience may be preferred.
• Business-level proficiency in English as you are required to communicate, read and understand as well as respond and present to management. This includes system discussions, Q&A meetings, status update meetings and writing reports to management etc.