2nd Line Network Engineer

Job Title: 2nd Line Network EngineerLocation: Ahmedabad, GujratTiming: 06:00 PM TO 03:00 AM (Monday Through Friday - Night Shift) Job DescriptionTo manage and own support tickets in relation to existing customer services.To work closely with the 3rd-level engineers who provide an internal escalation point.ResponsibilitiesTroubleshooting customer technical faults and driving fault resolutionRegular communication verbally and written with existing customersTake ownership and effectively manage support tickets including incidents and changes requestsDocumentation of customer solutions - OSS System, Visio documentation, technical summary write up.Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects Required ExperienceKnowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT levelKnowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLSKnowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRPExcellent verbal and written communication skills with a professional phone mannerFlexible approach to work with the ability to work effectively under pressureAbility to work in a team with little supervision using own initiativeStrong customer service focusResponsible and willing to take ownershipEager to learn and develop technical skillsPositive and professional attitudeDesirable ExperienceCCNA, CCNP and/or JNCIS certifiedExperience with Unix based operating systemsProgramming and scripting experience (python, bash scripting)Juniper platform configuration experience is ideal, SRX and EX seriesFirewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASAExperience with Alcatel SR & ESSExperience with using networking test tools such as Wireshark.Required Technical SkillSwitching; Cisco, Meraki, Aruba, HP, Dell, JuniperWireless; Cisco, Meraki, ArubaSecurity; Palo Alto, Prisma, Fortinet, Cisco ASASD-WAN; Citrix, Viptela, Meraki, Fortinet, NuageCisco NAC ISE, SD-A/DNAC, DOT1xCisco Nexus 7xxx, 5xxx, 2xxx series. PRB