Google My Business Lead

Job Title: Google My Business(GMB) LeadExperience: 5+ YearsRelevant Experience: 4+ YearsSkills: Good Communication Skills, Handling Clients, Digital Marketing, Google My Business (GMB)Budget: 7 LPA - 10LPALocation: HyderabadOverview:We are seeking a proactive and customer-centric individual to join our team as a Customer Success Executive. In this role, you will be responsible for ensuring the success and satisfaction of our customers throughout their journey with our products/services. You will serve as the primary point of contact for customers, helping them maximize the value they derive from our offerings and fostering long-term relationships. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and a passion for driving customer success.Responsibilities:Bills and Collections on time.Handling issues raised by customers.CSAT Score maintenance.reports on time.and maintain strong, trusting relationships with assigned customers to understand their business objectives, challenges, and needs.as the primary point of contact for customer inquiries, requests, and escalations, providing timely and effective resolution.engage with customers to drive adoption, usage, and retention of our products/services.regular check-ins with customers to assess satisfaction levels, gather feedback, and identify opportunities for improvement.cross-functionally with Digital Marketing department, IT department, and support teams to advocate for customer needs and ensure alignment on customer success strategies from the backend and managing the process.and maintain a deep understanding of our products/services, industry trends, and competitive landscape to effectively advise and support customers.product demonstrations, training sessions, and educational materials to empower customers to utilize our offerings effectively.key performance indicators (KPIs) related to customer satisfaction, usage metrics, and retention rates, taking proactive measures to address any issues or concerns.opportunities for upselling or cross-selling additional products/services based on customer needs and usage patterns.to the development and improvement of customer success processes, tools, and resources to enhance overall efficiency and effectiveness.Qualifications:least 70% above throughout my academic career.degree in business, marketing, communications, or a related field.communication skills.experience in a customer-facing role, such as customer success, account management, or sales.interpersonal skills with the ability to build rapport and communicate effectively with customers of varying backgrounds and levels of expertise.problem-solving skills with a proactive and solution-oriented mindset.to prioritize and manage multiple tasks and customers simultaneously in a fast-paced environment.with customer relationship management (CRM) software and other relevant tools/systems.of SaaS (Software as a Service) and/or subscription-based business models is a plus.passion for technology and a willingness to continuously learn and adapt to new products and technologies.with a track record of achieving or exceeding customer success goals.to work independently as well as collaboratively within a team. PRB