Regional Service Manager-Tamilnadu & Kerala

Position Title -Regional Service Manager-Tamilnadu & KeralaLocation -ChennaiTotal Experience - 17 to 23 YearsQualification - Min BE /B Tech, additional Qualifications of diploma or MBA are welcome. (BE /B Tech should be full time is compulsory & Diploma & Distance learning will be not considered)Reporting to General Manager-Customer ServiceDirect Reporting - Yes (6 Area Service Manager/Area Service Executive)Languages Known- English /Tamil (Compulsory)Industry- Consumer Durable /FMCD (Preferably from small appliances)Responsibilities:-Driving the regional business for timely resolution of customer work orders and reducing Open job aging.Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information etc.Ability to calculate the ROI for the ASC to ensure that the ASC is ethically profitable.Ability to guide the team to set the moving parts MSL management, RSC parts delivery, and GRN management.Timely ASC Monthly warranty payment and C/N for parts through close coordination with Branch Commercial.Educate and implement a first-time fix approach at ASC level.Management of customer issues and providing timely responses to customer feedback.Ensure only quality service centers are on-boarded and strictly follow the SOP for the TTK off-boarding process.Monthly monitoring of Moving Parts MSL availability at all Service stock points.Ability to work with multiple stakeholders and Third parties.Strong analytical and problem-solving abilities.Direct Interaction with customers.Roster management as per workload and allocation of resources for effective service delivery.Expanding Service channel as per sales plan & executing process to ensure services rendered conform to company policy and standards.Proactively monitor & maintain optimum inventory level and distribution of spare parts.Improve service channel staff's technical & customer handling skills through continuous education.Competencies:-Critical thinking and problem-solving skills.High tolerance/evolved ability to lead and manage ambiguous situations.Excellent relationship skillsSuperior verbal, written, facility, and presentation skills.Collaboration and team leadership abilitiesEffective time management skills.Remarks-A) Looking for Stable Candidates (Frequent Job Changes will be not considered)B) Looking for candidates handling similar roles i-e 3 to 4 states or Handling 2 States with high call volumeC) Looking for candidates from Chennai LocationD) Team handling experience is a mustE) Exposure to handling Authorized Service Centers & Direct Service Centers is a must.F) Exposure to handling high volume is compulsoryG) Working knowledge of Excel & SAP is desired. H) Required to travel for 10 to 15 days in the month PRB