Project Operations Manager

About the JobTo lead and manage projects within the Operation Department, ensuring successful implementation, efficient resource allocation, and cost-effectiveness while delivering exceptional customer service in the waste management industry. Duro Green is a start-up, operating in 2+ cities and towns, envisioning to increase the waste processed to 350 tons per day by 2030. We are a team of 40 employees, aiming to hire and expand to 200+ employees in the coming 2 years.  For 2024, our operations will be largely based in Surat and Ahmedabad and will expand to multiple cities from 2025 onwards. Job Responsibilities 1.     Plant Operations Management: Conduct regular audits of all the sites to monitor work progress, verify attendance, and manage resources effectively.Oversee the proper collection, processing, and disposal of waste according to regulations and client requirements.Regularly inspect processing facilities to ensure compliance, safety, and operational efficiency. 2.     Team Management: Hire and manage a team of executives, supervisors and workers across assigned sites.Implement and enforce SOPs to ensure consistency and efficiency in team performance.Provide training and guidance to team members on best practices and company standards. 3.     Management Information Systems (MIS) and Reporting: Maintain accurate records and generate reports on operational performance, resource utilization, and project progress.Analyze data and provide insights to support decision-making and continuous improvement.Develop, implement, and regularly update SOPs to reflect industry best practices and company standards.·      Ensure adherence to SOPs by team members across all sites. 4.     Customer Relationship Management:Serve as the primary point of contact for clients, addressing inquiries, concerns, and complaints promptly.Collaborate with clients to understand their requirements and provide tailored waste management solutions.Maintain positive relationships with clients and ensure their satisfaction with services provided. 5.     Project Planning and Execution: Plan, execute, and monitor assigned waste management projects, ensuring on-time and on-budget completion.Develop project schedules, resource allocation plans, and budgets.Manage project risks and proactively identify and implement mitigation strategies.Track project progress and report to stakeholders.Expected to travel to multiple locations across Gujarat and India for project implementation and planning. 6.     Cost Reduction and Operational Efficiency: Develop and implement strategies for cost reduction and resource optimization across operations.Identify opportunities for process improvements and implement initiatives to enhance operational efficiency. 7.     Liaison and Coordination:Collaborate with internal and external stakeholders, including regulatory authorities, to ensure compliance and smooth operations.Coordinate with other departments and teams to align waste management activities with overall organizational goals. 8.     Compliance and Safety: Oversee the proper collection, processing, and disposal of waste according to regulations and client requirements.Conduct regular facility inspections to ensure compliance with environmental regulations and safety standards.Implement crisis management protocols in the event of worker injuries or other emergencies. 9.     Billing Cycle Management:Oversee the accurate and timely billing process for waste management services rendered to clients.Ensure proper recording and tracking of billable activities, quantities, and rates. Coordinate with the finance department to resolve billing discrepancies or disputes with clients. Monitor and manage the collection of payments from clients, ensuring adherence to payment terms and conditions.Technical Skills Minimum 5-7 years of experience in waste management operations, preferably in a supervisory, operational or managerial role.Educational background in Engineering, Business Administration, MBA or Equivalent or any other relevant field. Strong understanding of waste management regulations, processes, best practices, and billing procedures.Excellent project management, problem-solving, and decision-making skills.Proficiency in data analysis and reporting using relevant software and tools. Salary Range: 7.20-12.00 Lakh Per annum. This is a full time position based in Surat, Gujarat. Deadline- Rolling Applications, until the right candidate is found. PRB