Team Lead - Item Processing

About the Role: Oversee and manage end-to-end item processing operations, ensuring strict adherence to regulatory requirements, company policies, and US banking standards.Understanding of an end-to-end flow of the ACH process including originations, exceptions and returns, adjustments, and unauthorized ACH transactionsResponsible for ACH Investigations including but not limited to request for record of authorization, ACH Return Monitoring, LOIs, and Trace Requests.Daily Reconciliation of Payment ActivityMonitor key performance indicators and metrics to track the team's performance and identify improvement areas.Track SLAs, assist with MIS and dashboard creation, and Analytics strategySupport senior management in streamlining transaction processing workflows and enhancing efficiency through process improvement initiatives.Monitor implemented automation strategies to eliminate manual processes or improve service quality and ensure they are successfully executedWork independently while understanding the necessity for communicating and coordinating with cross-functional teams to address issues and optimize processes.Focus on risk mitigation for both the business and the customer with a strong focus on fraud controls and fraud detection. Prepare and present reports on payment processing performance, trends, and issues to the stakeholdersRequirements for the role : A deep understanding of ACH payment flow and regulations, proficient in US payment rails with an added advantage in check processing knowledge.Proficient with data analysis skills with SQL knowledge.Minimum bachelor's degree, preferably in business, economics, finance, or other related disciplines5+ years of experience working in the financial services/banking industry.Previous team-leading experience is preferred.Excellent leadership and interpersonal skills.Ability to effectively manage a team and drive results in a fast-paced environment.Detail-oriented with a focus on accuracy and attention to detail.Excellent verbal and written communication skills, facilitating effective interaction with various stakeholders, including presenting findings and recommendations. PRB