Front Office Manager

This is an individual contributor role About TreeboTreebo is India's most loved brand and one of the largest chains in the budget segment of hospitality. With a network of 850+ hotels across 100+ cities, Treebo offers travelers the unprecedented value proposition of high-quality stays at affordable prices wherever they go. We are proud of putting dignity back into budget travel where earlier the traveler was forced to contend with poor quality and hygiene. We offer our customers a 100% Quality Guarantee involving a full refund of their booking amount in case their experience is not perfect. We are growing at a break-neck pace, having multiplied 3x year-on-year. We are committed to achieving cash breakeven within the next few months and building a long term, sustainable business.Treebo is a Great Places to WorkTM certified organisation. We take immense pride in our culture which is built on a strong foundation of 7 values. Some of these values include - "Exhibit Owner Mindset", "Have the humility and hunger to learn and help learn", amongst others. We strongly believe in offering our people - "Treebs", as they are called - unmatched opportunities to learn and grow. If you're looking to work at a place that is built on strong fundamentals of business and professional conduct, Treebo is the place for you.Duties/Responsibilities: - Translating Company's objective in the allocated regions/properties. - Ensure strict compliance with the brands & standards. - Perform Root Cause Analysis to eradicate quality-related issues. - Mentor, Motivate and Develop the staff at assigned hotels to achieve service excellence. - Supervising a cluster of hotel properties/a region. - Increase hotel reputation, thereby, increasing returning guests. - Ensure that the highest standards of quality, cleanliness, maintenance and safety are practiced in all departments of the hotels. - Ensure compliance of Standard Operating Procedures at multiple partner properties assigned. - Perform daily quality audits and quality assurance exercises at properties. - Conduct follow-up with staff to ensure that high standards of quality are maintained consistently. - Liaison between the company and Hotel Partners for all support/communications from both parties. - Identify key issues and analyze, develop and implement solutions to improve quality at properties. - Take corrective AND preventive action measures to ensure issues are not repeated at properties. - Manage guest service recovery activities by resolving issues in a timely and efficient manner to ensure complete guest satisfaction. - Coordination/follow-up with Hotel partners for support with timely issue resolution. - Motivate and develop staff to ensure excellence in quality, service and promote teamwork. - Ensure quality guest service by imparting skill-based operational training and adherence of standards by following SOPs. Required Skills/Abilities: - Good communication skills. - Leadership skills and ability to coordinate with/motivate/enable staff to perform better. - Good client relationship management skills. - Good attention to detail. - Highly effective. - At least 1-3 years of similar experience in leading teams/operating multiple stores in the hospitality industry.- An entrepreneurial approach.- Problem-solving and reporting skills. PRB