الصفحة الرئيسية المملكة العربية السعودية Service Supervisor
الصفحة الرئيسية المملكة العربية السعودية Service Supervisor
Service Supervisor
تفاصيل الوظيفة
time type Full time posted on Posted 3 Days Ago job requisition id 20101273 Date Posted: 2024-04-02 Date Posted: 2024-04-02 Country: Saudi Arabia Location: Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia Job Roles:
- Manages the day to day operation of the team employees to ensure zero accidents, low call back rate, reduction in labor/spare parts consumption, zero cancellation.
- Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members.
- Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns.
- Evaluate performance metrics (call back/unit/year, no of hours/unit/unit, material cost/unit/year etc.) of the team to devise corrective actions aimed at improving team’s performance.
- Maintains close relationship with the employees as well as customers to maximize the customer satisfaction. Acts as the second level support on technical issues.
- Tracks the team’s utilization against plan to ensure productivity in operations.
- Supports other junior colleagues with service/maintenance operations at the client sites, acting as a coach to help develop their skills further.
- Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness.
- Notifies Finance Department of the work stages at the client site to enable the company to collect its dues without delay according to contracts or proposal and payment conditions.
- Prepares manufacturing orders, material requisitions, and material correctional documents (AMT).
- Bachelor’s degree in business/engineering or equivalent
- Years of Experience § Minimum of 10 year of relevant experience in field operations in a elevator and escalators service organization
- Nature of Experience
- Service, Repairs and Modernization
- Language Skills: Fluent written and spoken English essential
About Us
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world. #J-18808-LjbffrApply safely
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الشركة المعلنة عن الوظيفة
Otis Elevator Co.
-
Customer Care Certificate New Skills Academy88 درهم
1,098 درهممدة الدورة التدريبية: Upto 8 Hours -
Call Centre Training Brentwood Open Learning College139 درهم
1,506 درهممدة الدورة التدريبية: Upto 200 Hours
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