National Soft Services Manager

Main Purpose / Objective of the Position:To oversee the execution, analysis, management, control and reporting of soft services across the account, including negotiating terms withsuppliers, monitoring compliance, and managing risks.Decision Making Authority:• Management of services and supplier contracts• Management of work orders through the CFMS• Compliance to the OHS Act and other statutory requirements• Decisions are based on knowledge of theory and systems• Works within a specific prescribed policies and guidelinesExperience / Education:• A minimum of 5 years' experience in soft services (cleaning and security) contracts management.• A relevant degree in Facilities Management, or related, and Business Administration (advantageous).• Experience in facilities / operations management.Skills Required:• Computer literacy (MS Office),• Collaboration,• Project Management,• Strong attention to detail,• Basic accounting principles, incl. budgeting,• People management,• Verbal and written communication skills,• Negotiation skills,• Conflict Resolution.Knowledge Required:• SLA contract management• Project Management• Business writing skills and reporting• Financial / numeracy skills• Call & query analysis• Company structure and policies• Occupational Health and Safety principlesCompetencies Required:• Customer & quality focus,• Methodical,• Teamwork and co-operation,• Problem solving & decision making,• Financial & business acumen,• Communication,• Tolerance for stress,• Assertive.Major Drivers of Work Volume:• Contractual Obligations,• Work Orders,• Management complexity & intensity.Interface / Relationships With:Internal: Key Account Manager, Operations Managers, Facilities Team, Internal Business Unit HeadsExternal: Client, Contractors, Landlord, Tenants

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