Learning and Development Manager

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE AREWe love books and all things beautifulWe are Canada's Cultural Department StoreBooks are our heart and our soul and Great Books are JUST the Beginning…We play by the following rules:We exist to add joy to our customers' lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we'd treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operateJob DescriptionThe Manager, Learning & Development, is responsible for designing, developing, and implementing learning and leadership development programs to enhance the skills, knowledge, and effectiveness of employees at Indigo.Reporting to the Director, Talent Strategy, this role plays an integral role in shaping learning initiatives that help support the development of our people and achievement of business goals.The incumbent will collaborate with various stakeholders to design and implement solutions that enable Indigo employees to reach their full potential.KEY PERFORMANCE INDICATORSLearning effectivenessLearning cultureLearning analyticsTalent developmentEmployee satisfactionProcess improvementLearning platformsKEY ACCOUNTABILITIESDevelop, implement, and sustain learning programs that enable business strategy and full potential of employees to meet current future business, including but limited to:Learning & development (all employees);Leadership development andEmployee experienceOversee annual learning recertification cycle, including communications and reporting activities.Develop and embed proof of performance/understanding tests into existing and new learning offerings.Identify opportunities to leverage microlearning (vs. standard) offerings to accelerate and support just-in-time learning.Partner with the Director on values and competency model design, implementation, and sustainment activitiesPartner with business subject matter experts to create learning materials (e.g., e-learning, podcasts, etc.), leverage best-in-class design and delivery methods to support business needsEvaluate the effectiveness and impact of learning programs from analysis through to reporting; provide data-driven recommendations for continuous improvement.Recommend and integrate best practice research to enhance existing and/or create new processes and programs to improve learning offerings continuously.Facilitate learning sessions via classroom, webinars, and virtual training methods.Contribute to the design and execution of employee experience strategies, tools, and resources.Partner with a Talent Management Specialist to oversee a learning management system (LMS), e-learning tools, and other digital platforms to create learning content, manage enrollment activities, and measure outcomesPartner with Manager, Talent Management to integrate learning offerings, including leadership development with performance management and succession planning processes to create a seamless employee experienceSupport Manager, Diversity, Equity & Inclusion to embed initiatives into existing learning and development programs and processesKEY SKILLS & COMPETENCIESLearning & development/leadership developmentAdult learning principlesTech-savvy - learning platformsFacilitationData-drivenSystems thinkingProblem solverQualificationsREQUIREMENTSBachelor's degree in Human Resources, Organizational Development, or a combination of relevant work experienceAt least five (5) years of demonstratable learning and development, including program design, development, delivery, and facilitation.Proficiency with adult learning principles and instructional and program design methodologiesExceptional analytical and problem-solving skills; ability to identify and evaluate program effectivenessExcellent verbal and written communication skills; experience delivering learning sessions to groupsEffective communication, interpersonal, and organizational skills, including project management - managing multiple and/or competing priorities/timelinesPreferredMaster's degree in Human Resources, Business Administration or Organizational DevelopmentExperience working in an agile business environment (e.g., sprints, kanban methodology, etc.)Additional informationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.WELCOME HOME Retail