Salesforce Business System Analyst/Administrator (18-Month Contract)

Location: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am - 4:30pm PSTWe value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance.Role SummaryAs the Salesforce Business System Analyst/Administrator, you will collaborate with various business stakeholders to gather and analyze requirements and design and implement improved business processes using Salesforce Commerce Cloud, Order Management and Loyalty Management cloud solutions. With strong analytical acumen and deep expertise in Salesforce, you will closely collaborate with the Information Services, Marketing, and Sales teams to deploy Salesforce across our organization, ensure seamless integration and maximize its potential for business growth. As the Salesforce Business System Analyst/Administrator, you will report directly to the Senior Manager of Salesforce Platform & Data Analytics and will work closely with the Information Services ERP Development Team, Project Managers, the Information Security & Infrastructure, Marketing and Sales Teams.ResponsibilitiesPartner with stakeholders across business units to evaluate processes, gather requirements, document constraints, and deliver recommendations to implement and optimize SalesforceCollaborate with the technical team to design and propose solutions that leverage Salesforce capabilities to meet business requirementsFacilitate the evaluation, prioritization, and grooming of feature requests and application problems submitted by the businessWork closely with Project Managers to define project scope, timelines, and deliverables. Monitor project progress, identify risks and issues, and propose mitigation strategiesBe a crucial part of our digital transformation project, driving innovation and leveraging your expertise to analyze and optimize business processes for efficiency and successDevelop and maintain reports & dashboards to improve system usabilityCreate and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processesDefine User stories and acceptance criteria as well as perform Integration and User Acceptance TestingProvide end-user training and support to ensure successful adoption and utilization of Salesforce solutions.Provide ongoing support for business systems, including troubleshooting issues, managing system configurations, and addressing user inquiriesQualificationsBachelor's degree in a relevant field, such as Technology or Business Administration5+ years experience in a business analyst role and/or in other relevant roles within IT working on a range of mid-to-large size initiatives with above-average levels of complexity and business criticality3-5 years of hands-on experience in Salesforce administration with at least 1 year with Commerce CloudUnderstanding of Salesforce capabilities and experience designing and configuring customized solutionsProven track record in business requirements developmentExperience documenting user stories and creating to-be process flow diagrams plus hands-on experience in development methodologies such as agile and waterfallExperience in designing and implementing Salesforce applicationsCertified Salesforce AdministratorStrong written, verbal and interpersonal communication skills, with an ability to interface well and effectively to communicate technical concepts to both technical and non-technical Team-membersStrong analytical and problem-solving skills with the ability to translate business needs into technical solutionsCBAP is an assetTotal RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discountsFocus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewardsThe ApplicationPlease submit a resume with a cover letter.Applications are currently being reviewed. Immediate submissions are still welcomed. Our CompanyEminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity. Personal Care Product Manufacturing,Retail Health and Personal Care Products