French Technical Support Specialist (South Africa)

French Technical Support Specialist (South Africa)Role DetailsType of Support:Email and phone supportRequired Languages: English and FrenchContract Duration: Full-timePosition type and schedule: To be determinedWork type and Location: Work from home in Cape Town, South AfricaExpected start date:April 11, 2024About The RoleWe are seeking a curious and motivated Technical Support Specialist to join our team and provide exceptional support to our users. As a Technical Support Specialist, you will troubleshoot product malfunctions and educate customers across channels such as emails and phones.We value clear communication, the ability to think on your feet, and strong troubleshooting skills. We are looking for candidates who care about the details and are always looking to learn something new. You will solve support cases that include in-depth server troubleshooting, extensive software investigation, plus above-and-beyond empathy. It's required that you be very disciplined in working autonomously and that you be determined, self-directed, and driven.You'll Be…Providing excellent, friendly, and positive technical support in English and French via email, and phoneResponding and resolving troubleshooting issues that might include:Updating outdated firmwareResolving issues such as lack of green coax light and power failuresEnsuring stable network connectionsHandling advanced configurationsCollaborating with the sales team as neededProactively seek guidelines for future referencesDiligently guiding the customers through basic troubleshooting according to our procedures, processes, and standards.Being able to follow warranting according to our policiesAbility to identify when issues require escalation based on complexityIdentifying trends across support channels to help product teams understand what areas are in most need of improvementWhat You Bring To The TableProven work experience in technical troubleshooting and similarExcellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalPossess critical thinking, empathy, active listening, initiative, adaptability, resilience, and problem-solving skillsExcellent time management, procedural documentation skills, organizational skills, communication skills, and customer care skillsComfortable with using technology to work with a globally distributed teamExperience in Salesforce is a plusAbility to multitask, work autonomously, and meet deadlinesBe able to maintain calm, patience, and professionalism during your interactions with the customersWhat We ProvideHybrid workplace - depending on the partner, role, management, and/or personal workspaceFull-time with the potential for overtime if requestedCompetitive compensation based on experienceAttractive benefits package including medical subscription, meal tickets and work-from-home allowanceAccess to free posture-based fitness workouts from homePaid Sabbatical LeaveTraining opportunities provided by PartnerHero and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional developmentWhy PartnerHero?PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 100+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.Read more about our Core Values and story here . PRIVACY NOTICE PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about PartnerHero's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here . What languages other than English are you comfortable offering support in? Have you worked for PartnerHero before?* How did you hear about this opening?* Please provide your expected net monthly salary range for the role (ZAR).* Is your salary expectation negotiable?* Our companies are looking for various levels of English support. The English Assessment we use comes from EF SET, it is a well-known company that provides objectively scored standardized English tests for all level learners - from beginner to advanced. Once completed with the English Assessment, you will be provided a PDF certificate by EF SET that indicates your level of proficiency and can be included in your resume or in your LinkedIn profile for future use!Step 1. Visit https://www.efset.org/ef-set-50Step 2. Select the "50 Min EF SET Test". Complete the assessment and download your results. This will roughly take 50 minutes to complete.Step 3. Upload the PDF result showing your name and date for us to review.* Take a moment to review our company's core values. Share which one you relate with and why.https://partnerhero.com/about* FOR SOUTH AFRICAN CITIZENS:Please attach a picture of your IDFOR NON-SOUTH AFRICAN CITIZENS:Please attach a picture of your passport and your work visa/ permit valid until next year 2025* Human Check* I consent to be contacted over SMS/Text for this job.

#J-18808-Ljbffr Technical Support & Administration