Support Engineer (Citrix)

PROVIDE 1st and 2nd Line Citrix Support as the next strong technical & ambitious Support Engineer sought by a dynamic Internet Service & Network Specialist to join its team. This will include supporting Citrix virtual apps, desktops, application delivery controllers and DaaS and proactive Citrix support via Goliath monitoring. You will require Matric/Grade 12, CCA-V or similar Certification, a minimum of 5+ years' work experience supporting Citrix in a senior position including supporting either Hyper-V, VMware or Nutanix AHV with a solid understanding of Citrix and Microsoft Server infrastructure. DUTIES: Support Citrix virtual apps and desktops. Support Citrix DaaS. Proactive Citrix support via Goliath monitoring. Proactive analysis and reporting on Citrix system health. Patch Management of Citrix systems. Assist with escalations from 1st and 2nd Line Support. REQUIREMENTS: Qualifications - Matric / Grade 12. CCA-V or similar Certification. Experience/Skills - At least 5+ years' supporting Citrix in a senior position. Experience supporting either Hyper-V, VMware or Nutanix AHV. Good understanding of Citrix and Microsoft Server infrastructure. ATTRIBUTES: Ability to identify and understand problems and find suitable solutions. Conscious of delivering solutions on time. Able to clearly articulate problems and solutions with the technical team. Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

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