Donor Support and Administration (m/f/d)

FOUR PAWS is the global animal welfare organisation for animals under direct human influence, which reveals suffering, rescues animals in need and protects them. Find out more about our sustainable campaigns and projects on www.four-paws.org .Would you like to contribute to something meaningful and work with us along our mission? This is your chance. We are looking for dedicated people to enrich our team.Your contribution will beTimeously managing and responding to inbound telephonic and email donor queriesAssisting the Head of Fundraising with administration and data requestsAssisting with internal quality assurance processes for external service providersIn conjunction with the Database Officer and Donor Support and Administration, completing donor amendments upon request by donorsAttending to Service Provider support queriesEnsuring that Donor Support standard operating procedures are kept up-to-dateEnsuring that FAQ's and scripted responses are continuously updated and stored appropriatelyAssisting the Fundraising Team with overflow and/ or projects relating to data entry, checks, research and maintenanceYour profile ideally illustratesSeveral years of relevant experience and/or educational background, NGO experience is advantageousExcellent time management skills and attention to detailExcellent written and spoken EnglishProficiency in MS Office suite, including ExcelExperience with CRM systems such as SalesforceExcellent interpersonal and organisational skillsGreat affinity to animal welfare and FOUR PAWS vision and missionOur offer includesThe opportunity to truly contribute to global animal welfareA multinational team with the spirit of being ONE FOUR PAWSA dynamic and pleasant working environment in a motivated teamAn attractive and technically advanced officeTraining measures and an eLearning onboarding platformA competitive salary with benefitsFOUR PAWS works towards a world filled with respect, empathy and understanding for animals and believes in the same values for people: we strongly encourage candidates from diverse backgrounds and lived experiences to apply as we welcome everyone who wants to support our mission. Please contact recruiting.za@four-paws.org if you require assistance applying to this position.All interested individuals are invited to submit their applications for the position. Please note that in compliance with applicable laws and regulations, having a valid work permit for the respective country or being eligible to obtain one is a requirement for this position prior to commencing employment.Be part of a good cause and apply for your next professional challenge with your CV and salary expectations in English to:Full-time | 40 hours per week | Cape Town, South AfricaFull-time | 40 hours per week | Cape Town, South AfricaFull-time | 40 hours per week | Cape Town,South Africa

#J-18808-Ljbffr Technical Support & Administration