Team Lead System Analyst (Microsoft Dynamics CRM)

About Our Client With a rich history spanning over 80 years, the company is a prominent bank in Asia, operating across 19 countries and territories. They are dedicated to pioneering cutting-edge financial solutions, driving business growth and technological advancement. Job Description

• Deliver production defect fixes with traceability.
• Manage stakeholders for prioritization and planning.
• Collaborate on defect analysis and fix planning.
• Maintain critical systems on Microsoft Dynamics.
• Lead Level 3 production support.
• Manage critical incidents and service changes.
• Prioritize issues and drive improvement with vendors.
• Ensure compliance and meet service objectives.
• Work under multiple deadlines independently.
• Coordinate team effectively for support.
• Collaborate cross-functionally for problem resolution.
• Communicate progress to management and stakeholders.

• Over 6 years of experience in software development with expertise in CRM platforms, particularly MS Dynamics.
• Proficient in gathering business requirements and reviewing functional specifications and technical design documents.
• Skilled in aligning specifications across multiple systems and interfaces, including middleware, core systems, and CRM.
• Experienced in managing production incidents and providing production support.
• Familiarity with customer leads, customer onboarding (e.g., Siebel/MSD/Salesforce), and wealth planning functionalities.
• Competent in reviewing vendor solutions and code to address production problem tickets.
• Demonstrated ability to ensure timely closure of problem tickets and identify areas for production health and stability improvements.
• Strong leadership skills with experience in leading teams, coupled with a solid understanding of banking processes.

• Equal opportunities: No discrimination based on age, race, gender, religion, or disability.
• Merit-based decisions: Decisions based solely on job requirements and qualifications.
• Accommodations available: Assistance provided upon request during recruitment.
• Inclusive culture: Workplace values diversity and inclusivity.