ITSM Consultant
في DICE
في
UAE
نُشرت يوم January 10, 2024
تفاصيل الوظيفة
- Preferred knowledge and understanding of Cherwell ITSM, but not necessary.
- Knowledge and understanding of how ITSM can enable operations to become more efficient and effective.
- 2 to 3 years’ experience in of technical support with knowledge and ability to implement ITIL best practices for Incident Management, Problem Management, Change Management, Service Catalog Management, and Configuration Management which includes 2 years’ experience of process improvements.
- Ability to demonstrate strong analytical, group facilitation, relationship management and problem-solving skills.
- Ability to diagnose application, software, and hardware problems in person and remotely.
- Excellent verbal and written communication skills
- Must be creative, organized, detail oriented, and able to assimilate information quickly.
- Flexibility of providing support during odd hours, weekends, and peak seasons
- Emphasis on customer service
- Ability to effectively interact with internal and external business partners.
- Proficient in Microsoft Products (Excel, PowerPoint)
- Must be proactive, self-directed, detailed and organized.
- Must understand current information technology with an ability to conceptualize solutions to business problems in the most effective and cost-efficient manner.
- Able to follow-up, follow through and deliver quality and timely results.
- Able to manage and prioritize complex issues in integrated enterprise environment and meet deadlines.
- Ability to demonstrate strong administrative skills with effectiveness in
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