NOC Supervision Specialist - Core / IT - Lahore
في Veon Group
في
Pakistan
نُشرت يوم January 9, 2024
تفاصيل الوظيفة
What does NOC Supervision Specialist - Core / IT do?
- Fault Monitoring and reporting for IT and Core nodes
- Engagement and escalation to all stakeholder teams
- Planned Network activities support
- NMS Health Checks
- Service Requests Handling
- Health Checks of various platforms/tools
- Alarm monitoring of various domains like CS Core, PS Core, IN, VAS, DFS, IT-INFRA, IT-DB and applications.
- Service impact calculation of outage incidents.
- IN complaints handling.
- IMEI Whitelisting service requests handling
- JazzCash and Cloud Monitoring
- UFM/Netcool Health Check for auto escalations
- Major KPI trends monitoring and reporting
- Provide support to field teams for Network Planned Activities and to do pre-post verifications
- UNS Health Check to ensure smooth working of all auto and manual escalations
- B.S. or B.Sc. Electrical/Telecom/Computer Engineering
- Prior working Experience in a NOC Environment.
- Hands on experience with IT and Core equipment.
- Willing to work in shifts, on holidays & emergencies.
- Good understanding of IT and CS/PS Core technologies
- Thorough know-how of network topologies and their inter-working
- Good understanding of basic call flows for 2G/3G/4G.
- Hands-on experience of NMS systems and associated software tools.
- Fault Management Procedures & Industry Practices.
- Deep understanding of Network Operations Environment.
- Customer Centric Approach to facilitate the internal customer teams.
- Computer Proficiency, MS Office must include MS Visio & Power point.
- Good Communication and Presentations skills.
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