Senior Sales Executive

Job Description JOB PURPOSE

• This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.

PRIMARY RESPONSIBILITIES Sales Support

• Maintain complete knowledge of the following (to include but not limited to):

-All hotel features / services, hours of operation -Hotel function space, entertainment options, menus and floral decoration options -Hotel safety guidelines and evacuation plan -Scheduled daily group activities

• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
• Maintain gifts inventory and coordinate the sending of gifts to clients\
• Arrange site inspections for potential clients
• Promote positive relations with clients and attend to all requests expediently and courteously
• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Up-sell and promote hotel’s facilities and servicesat every available opportunity in order to maximize sales revenue

OTHER RESPONSIBILITIES

• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

Work Experience

• Experience in the luxury orupscale segment is preferred.
• Demonstrated previousexperience working in a Salesenvironment
• Have hotel sales experienceand hotel database

Benefits Employee benefit card offering discounted rates in Accor Hotels worldwide. Develop your talent through learning programs by Academy Accor. Opportunity to grow within your property and across the world! Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21. #J-18808-Ljbffr