Product Support Engineer

Job DescriptionWe are currently seeking to recruit a product support engineer for our CMM and Gauging product range. Our advanced technology is widely applied within the most diverse, demanding and technologically advanced engineering sectors including, but not limited to, manufacturing, aerospace, automotive and medical.The successful candidate will join a continuously growing engineering team to support a diverse range of Renishaw products and customer solutions across the UK and Renishaw’s global subsidiary offices in 74 countries.ResponsibilitiesProvision of technical support to existing customers via multiple media optionsProduction of technical documentation and communicationsSupport and training of subsidiary service teams and acting as a conduit between the service and design teamsEngagement with product development opportunities and the promotion of a continuous improvement mentalityExpected to use initiative to improve service responseSupporting the flow of technical information and communications outward to subsidiary engineers and end usersKey requirementsDegree qualified in Mechanical or Electronic engineeringAbility to produce professional technical documentationAbility to communicate complex ideas effectively both verbally and in writingGood analytical and quantitative problem-solving skillsAbility to work collaboratively in a team environmentAn understanding of customer requirements including typical manufacturing processesGood commercial awarenessA valid passport ensuring unrestricted travel to and from the UKA valid UK driving licenceDesirable requirementsExperience in continuous improvementKnowledge of metrology principles, particularly when applied to the use of a CMMPractical expertise in the use of CMM metrology softwarePerson specificationThe successful applicant will be self-motivated, accountable, committed to tackling any challenge and disciplined. The individual must be adaptable, logical thinking, well organised, have good communication skills and an aptitude for problem solving. Working well as part of a team is essential.LocationThe role will be based at our New Mills site near Wotton-under-Edge in Gloucestershire.Benefits When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (*not available at our Castle Donington, Exeter, York & Edinburgh sites).We also want to promote a healthy work-life balance as much as possible, so we have introduced a Homeworking policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, the option to join BUPA Renishaw health trust and an Employee Assistance Programme for employees and family.Please click here for further information about our benefits.At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement. If you are excited about the role but feel as though you don’t meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw. We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team on 01453 524600 or recruitment@renishaw.com.Please click here for further information about diversity and inclusion at Renishaw.Employment Type:PermanentTime Type:Full timeRequisition Number:R3509 Product Support Engineer (Open)Location: