Application Support Engineer

Job Description

Our Company: @3S Software we focus on realizing our customers' business values in the most efficient and professional way possible, through our diverse expertise and exceptional track-record since 2006. We specialize in custom solutions development, in addition to integrated digital transformation solutions with over 11 applications, alongside credible devices from 3S Security. We’re on a mission to hire candidates who embrace diversity, equity, and inclusion in a workplace in which everyone feels valued and respected in order to create exceptional employee experiences. We are growing exponentially, do you have what it takes to grow with us? Our mission @3S Software we seek to deliver stable, secure, and innovative services at speeds that satisfy our customers and unleash the skills potential of our employees. Secured Smart Systems is composed of highly qualified and devoted professionals who strive in every way to provide the highest in top-quality products and services. Key Responsibilities & Duties:

• Provide clients with technical support as needed and relay information to our development teams for ongoing maintenance and update needs.
• Generate ideas for software innovation based on market trends
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask about questions to quickly understand the root of the problem
• Track issues through to resolution, within agreed time limits
• Cooperate with various team members (Project Managers, Architects, QC, Analysts, Product owners, Development team members, etc.).
• Solve Problems, Manage, and Break down, estimate, validate, and verify work activities.
• Constantly improving one self’s technical abilities, and cooperate with the surrounding team to improve the whole team.
• Automate tasks through appropriate tools.
• Properly escalate unresolved issues to appropriate internal teams (Development team)
• Prioritize and manage several open issues at one time.
• Monitor system's health and performance
• Ensure high levels of performance, availability, sustainability and security
• Analyze, solve, and correct issues in real time
• Provide suggestions for solutions
• Refine and automate regular processes, track issues, and document changes
• Assist developers with query tuning and schema refinement
• Provide 24x7 support for critical production systems
• Perform scheduled maintenance and support release deployment activities after hours.

Job Requirements

• Bachelor's degree in engineering, Software, or a related discipline or the equivalent.
• 1 to 3 years of Relevant experience
• Experience in MS SQL server, Power BI, Reporting Services.
• Previous experience in HR Systems is advantageous.
• Previous experience in IT is advantageous.
• Excellent knowledge of software development life cycle.
• Excellent analytical and problem-solving abilities
• Exceptional customer service and interpersonal skills

Job Details:

• Benefits : Social & Medical Insurance.
• Flexible Working Hours
• Two days off