Director, Client Consulting

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement. Join Visa: A Network Working for Everyone.

Job Description

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. The team provides a comprehensive range of consulting services and solutions to our clients across Australia, New Zealand and the South Pacific that address unique challenges in areas such as strategic growth, profitability, fraud risk management and digital strategy. Consulting Director role VCA is looking for a Consulting Director to work alongside the Account Executives in New Zealand & the South Pacific, to identify and take ownership of a programme of consulting engagements with key clients, that supports the growth of their business, as well as Visa’s. The Director will be responsible for identifying new business development opportunities, designing and overseeing the delivery of a range of client engagements. Typically, this will involve the Director working closely with the account leads and senior client stakeholders to gain a deep understanding of our clients’ business and outlining a programme of advisory work intended to support them in achieving their business objectives. The Director will be required to take end-to-end ownership of this programme of work, identifying the client challenges, outlining a broad programme of support including specific advisory assignments, designing consulting approaches for each, liaising with VCA’s Practice teams to write the proposals, providing input to delivery, ensuring high quality output. The areas where Visa provides support to clients is wide and varied and could include, industry landscape evaluations to inform payments strategies, proposition strategy and design, portfolio optimisation, leveraging Visa’s data set to inform a broad range of data-related initiatives, process/operations optimisation, supporting in the management fraud & scams to name a few. The full range of responsibilities are detailed below: Responsibilities Work in close partnership with Account Executives to develop a deep understanding of client needs and challenges, participate in account planning and identify a programme of advisory opportunities that will support the growth of our clients’ business. Prepare client project proposals for each advisory opportunity, engaging with clients to clearly define objectives, working with VCA’s Practice team to agree scope, approach and deliverables, define roles and responsibilities and delivery timelines. Oversee project setup including contracting documentation, stakeholder engagement, interview guides and client data requirements. Manage execution of one or more project engagements, building client relationships, utilising governance frameworks and mitigating / resolving complex problems that emerge. Design and deliver compelling presentations to illustrate findings, ideas and recommendations and more broadly at times support implementation at the client onsite. More generally: Identify opportunities for other Visa functions including marketing, product, client services Continuously build knowledge, surface new insights, and produce thought leadership pieces that contribute to practice development and global best practice This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Having already accumulated a variety of experience, you will be familiar with the payments industry and keen to work alongside an experienced team in gaining a deeper understanding. Specific skills and experience you will bring are: • 12+ years of experience in consulting, corporate strategy, or business management with a Bachelor’s Degree • Exceptional interpersonal and communication skills, adept at building strong relationships with internal and external stakeholders. Ability to articulate complex ideas clearly and effectively, both verbally and in writing. • Innovative thinking, familiar with a range of consulting approaches that could be leveraged to solve client challenges, to deciphering complex problems and developing practical solutions. • Highly organised with experience in simultaneously managing multiple projects, with varying levels of complexity. • Strong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization. • Excellent attention to detail, ensuring the highest level of quality/rigour in project deliverables. • Self-motivated, work well independently, managing your own time and resources effectively. Able to handle pressure and setbacks, and adapt to change quickly and effectively. • Strong commercial acumen, with experience in working on business/value cases that prove ROI. In addition, you will ideally bring the following: • Experience in payments or retail banking industry • Experience in developing strategy (for products or business units)• Experience in customer experience design (using human centred design / design thinking)

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. #J-18808-Ljbffr