Technical Support Engineer (Egypt)

Job Description

Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes ???? What you will do:

• Support, monitor, test, and troubleshoot hardware and software-related issues;
• Research, resolve, and respond to internal and client issues within the scope of the NOC team’s responsibilities on time;
• Troubleshoot hypervisor environments I.e., VMware, Hyper-V, Azure;
• Troubleshoot active directory and exchange-related incidents;
• Troubleshoot network hardware (Meraki, Cisco experience preferred);
• Support Windows-based systems, i.e., Windows 10 and Windows Server platforms;
• Support O365 office productivity software i.e., Outlook, SharePoint, Teams, etc.;
• Conduct infrastructure patching to include: VMware esxi upgrades, server upgrades, feature updates, etc.;
• Maintain and develop required diagrams, documentation, and procedures of Internal/Client environments;
• Update and maintain IT asset management records;
• Be a point of escalation for technical support issues;

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written);
• Experience with Vitrual Centres, VMware environments, back-ups and Azure ;

• Experience as an acting systems administrator;
• Experience supporting Windows server platforms;
• Previous hardware/software support experience;
• Experience working in a NOC or infrastructure support team;
• Advanced level of active directory management;
• Intermediate knowledge of cybersecurity methodology;
• Established track record in IT technologies (Linux/Windows Servers, Database, Data Center, and Client/Server Application Support).

Will be a great plus:

• Experience with monitoring platforms and tools;
• Experience interacting with external customers;
• Excellent customer service and interpersonal skills;
• Good documentation skills;
• Ability to accurately follow written technical work instructions;
• Bachelor’s Degree in Computer Science/Technology;
• Able to work in a structured environment;

Benefits and Perks:

• Flexible schedule;
• Opportunity to work fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Good bonuses for referring friends;
• Paid intensive training and probation;
• Work-life balance;
• Responsive management interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development.

Who we are: SupportYourApp is a Support-as-a-Service international company that provides BPO services for IT companies around the globe. We work with clients from 30+ countries and speak 50+ languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills! Visit our website: DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. *Due to legal restrictions and client requirements, candidates from sanctioned countries are ineligible for this position.