Partner Strategic Operations

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The AMER Partnerships Strategy & Operations (PSO) team sits within the Partnerships organization and is a key component of Stripe’s success. The team is responsible for driving new partner implementations and programs and ensuring the efficiency and reliability of new and existing partners. We sit at the intersection of engineers and partners, serving as the fabric that ensures close and smooth collaboration between these parties, both of which are crucial to Stripe’s continued rapid growth. We wear a lot of hats. On any given day, you can find us, for example, driving alignment, coordination, and execution between cross-functional teams and partners on critical operational activities; identifying and investigating insights and trends from our data to inform decisions for streamlining the day-to-day management of our business; and building new tools and processes to scale our team’s impact. The partners we support have a significant impact on Stripe, and the products from these partnerships are used by millions of our users. 

What you’ll do

We are looking for a program manager to join our team and provide operational support across a number of key partners. You’ll interact with partners directly and mutually drive efforts to build products, improve operations, drive incident management procedures, and use metrics to track performance. The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners’ senior executives.

Responsibilities

• Build and own operational relationships with key partners (such as banks, networks and technology partners)
• Work cross-functionally with a number of Stripe teams – including Engineering, Product, Partner Development Management and others – to build integrations, products, support deals, and drive process enhancements
• Define SLAs and performance standards for our partners and drive efforts to implement and track commitments
• Identify inefficiencies in Stripe’s operating model and drive new solutions (including defining technical and operational requirements) to address them
• Develop and manage end-to-end project plans for new implementations, working closely with other stakeholders and partners to ensure on-time delivery 
• Help to define and implement metrics to measure partner health
• Assist with incident resolution when needed, working closely with Engineering teams to drive partner communications and escalations

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 7+ years of project/program management and/or business operations experience
• Experience in banking, e-commerce, or payments
• Knowledge of and experience with payment technologies and ecosystem
• Experience managing external relationships
• The willingness to travel, when necessary

Preferred qualifications

• Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
• Excellent interpersonal and communication skills (verbal and written)
• The ability to prioritize and remain focused under pressure, and comfortable with ambiguity
• Strong analytical skills with excellent problem solving abilities
• Basic to intermediate SQL skill
• Experience in a high growth technology company

Our Chicago, Dublin, and Singapore teams spend at least 50% of their time in their local offices. We believe that more in-person interactions will contribute to better results for our employees and Stripe. Increased office time allows for improved collaboration, efficiency, and informal learning opportunities, fostering a stronger community and building our culture. We will apply the insights gained from these initial three locations to continue refining our hybrid approach. The annual US base salary range for this role is $137,100 - $185,500. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. #J-18808-Ljbffr