الصفحة الرئيسية أيرلندا Principal Client Experience Designer
الصفحة الرئيسية أيرلندا Principal Client Experience Designer
Principal Client Experience Designer
في Sun Life Financial
في
Ireland
نُشرت يوم January 8, 2024
تفاصيل الوظيفة
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Principal Client Experience Designer
Apply locations Waterford, Waterford, Ireland Toronto, Ontario Sun Life Wellesley Sun Life International - Bermuda time type Full time posted on Posted Yesterday job requisition id JR00086283 You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Sun Life International is a key player in the global High-Net-Worth insurance industry with strong growth and market demand for our services. We are seeking a talented and experienced Client Experience professional, with a passion for client-centred design and an ability to understand and inform the client need. With responsibility for Client Experience, you will be instrumental in creating innovative and empowering solutions that will transform the end-to-end client experience. Working with our clients, multi-disciplinary agile teams and organisational stakeholders, you will lead all stages of the design lifecycle, from initial research and strategy to ideation, prototyping, testing, and final delivery. This role will provide the successful candidate with a unique opportunity to significantly impact how Sun Life International transforms its business operations and client experience. Qualifications and Experience- 8 or more years’ experience working as a Client Experience Designer in a client-facing organization, preferably in the Financial Services industry.
- Experience in applying recognized design thinking frameworks in support of transformational change programs and initiatives.
- Skilled in the collection and use of customer research to confidently support design recommendations.
- Proficiency in design and prototyping tools such as Figma, Miro etc.
- Extensive experience in leading client discovery as foundation for developing future state client journey proposals.
- Experience working in an agile environment.
- Expertise in preparing and leading design workshops with cross-functional stakeholders for collaborative solution development.
- Strong portfolio showcasing past client experience design projects.
- Master’s or bachelor’s degree in design, Human-Computer Interaction, or a related field.
- Champion a client-centric culture within the organization, fostering a deep understanding and empathy towards our client’s needs.
- Promote design concepts that reduce complexity and simplifies the overall client experience.
- Manage client research to discover insights, define personas and map their journeys, to enable the transformation of the end-to-end client experience .
- Conduct interactive workshops to assess current state capabilities, identify future opportunities and provide actionable recommendations to all stakeholders.
- Define, develop and socialise the vision for innovative new solutions at all levels within the organization.
- Lead the design of client experiences for an entire product/platform and/or client journey.
- Develop a catalogue of client journey maps and synthesised research findings that feed the roadmaps and backlogs of agile scrum teams.
- Support agile teams in the iterative delivery of their solutions, especially focusing on the acquisition of data and insights to shape future direction.
- Collaborate with cross-functional teams, including Executive Leadership, Operations, Marketing, Distribution, and IT, to create client experience strategies.
- Design solution idea proposals, prototypes, mock-ups, and other related design artefacts that align with Sun Life International’s branding requirements.
- Develop a comprehensive understanding of our products, services, and industry trends to effectively address client requirements.
- Stay up to date with industry trends, best practices and emerging technologies related to client experience
- Passion for design excellence and outstanding customer experience.
- Excellent communication and interpersonal skills to effectively communicate and collaborate with leadership, cross-functional teams, and clients.
- Self-motivated, innovative, efficient, creative.
- Strong problem-solving abilities to identify client pain-points and propose effective solutions.
- Ability to meet deadlines in a fast-paced environment.
- Attention to detail.
- strong visual aesthetic.
- Ability to work with ambiguity and, at times, incomplete information.
- Comply with all standards and best practices in support of business and Client objectives.
- Highly motivated team player with a strong desire to learn, grow, and continuously improve.
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Ontario Sun Life Wellesley Sun Life International - Bermuda time type Full time posted on Posted Yesterday job requisition id JR00086283 <p> You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. </p><p><b> Job Description: </b></p><p> Sun Life International is a key player in the global High-Net-Worth insurance industry with strong growth and market demand for our services. We are seeking a talented and experienced Client Experience professional, with a passion for client-centred design and an ability to understand and inform the client need. With responsibility for Client Experience, you will be instrumental in creating innovative and empowering solutions that will transform the end-to-end client experience. Working with our clients, multi-disciplinary agile teams and organisational stakeholders, you will lead all stages of the design lifecycle, from initial research and strategy to ideation, prototyping, testing, and final delivery. This role will provide the successful candidate with a unique opportunity to significantly impact how Sun Life International transforms its business operations and client experience. </p><p><b> Qualifications and Experience </b></p><ul><li><p>8 or more years’ experience working as a Client Experience Designer in a client-facing organization, preferably in the Financial Services industry. </p></li><li><p> Experience in applying recognized design thinking frameworks in support of transformational change programs and initiatives. </p></li><li><p> Skilled in the collection and use of customer research to confidently support design recommendations. </p></li><li><p> Proficiency in design and prototyping tools such as Figma, Miro etc. </p></li><li><p> Extensive experience in leading client discovery as foundation for developing future state client journey proposals. </p></li><li><p> Experience working in an agile environment. </p></li><li><p> Expertise in preparing and leading design workshops with cross-functional stakeholders for collaborative solution development. </p></li><li><p> Strong portfolio showcasing past client experience design projects. </p></li><li><p> Master’s or bachelor’s degree in design, Human-Computer Interaction, or a related field. </p></li></ul><p><b> Responsibilities </b></p><ul><li><p> Champion a client-centric culture within the organization, fostering a deep understanding and empathy towards our client’s needs. </p></li><li><p> Promote design concepts that reduce complexity and simplifies the overall client experience. </p></li><li><p> Manage client research to discover insights, define personas and map their journeys, to enable the transformation of the end-to-end client experience <b> . </b></p></li><li><p> Conduct interactive workshops to assess current state capabilities, identify future opportunities and provide actionable recommendations to all stakeholders. </p></li><li><p> Define, develop and socialise the vision for innovative new solutions at all levels within the organization. </p></li><li><p> Lead the design of client experiences for an entire product/platform and/or client journey. </p></li><li><p> Develop a catalogue of client journey maps and synthesised research findings that feed the roadmaps and backlogs of agile scrum teams. </p></li><li><p> Support agile teams in the iterative delivery of their solutions, especially focusing on the acquisition of data and insights to shape future direction. </p></li><li><p> Collaborate with cross-functional teams, including Executive Leadership, Operations, Marketing, Distribution, and IT, to create client experience strategies. </p></li><li><p> Design solution idea proposals, prototypes, mock-ups, and other related design artefacts that align with Sun Life International’s branding requirements. </p></li><li><p> Develop a comprehensive understanding of our products, services, and industry trends to effectively address client requirements. </p></li><li><p> Stay up to date with industry trends, best practices and emerging technologies related to client experience </p></li></ul><p><b> Preferred skills </b></p><ul><li><p> Passion for design excellence and outstanding customer experience. </p></li><li><p> Excellent communication and interpersonal skills to effectively communicate and collaborate with leadership, cross-functional teams, and clients. </p></li><li><p> Self-motivated, innovative, efficient, creative. </p></li><li><p> Strong problem-solving abilities to identify client pain-points and propose effective solutions. </p></li><li><p> Ability to meet deadlines in a fast-paced environment. </p></li><li><p> Attention to detail. </p></li><li><p> strong visual aesthetic. </p></li><li><p> Ability to work with ambiguity and, at times, incomplete information. </p></li><li><p> Comply with all standards and best practices in support of business and Client objectives. </p></li><li><p> Highly motivated team player with a strong desire to learn, grow, and continuously improve. </p></li></ul><p><b> Job Category: </b></p> Client / User Experience Design <p><b> Posting End Date: </b></p>18/01/2024 <p><b> Shine together </b></p><p> At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. </p><p> We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. </p><p><b> Shape the future </b></p><p> With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. 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view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. </p><p><b> Job Description: </b></p><p> Sun Life International is a key player in the global High-Net-Worth insurance industry with strong growth and market demand for our services. We are seeking a talented and experienced Client Experience professional, with a passion for client-centred design and an ability to understand and inform the client need. With responsibility for Client Experience, you will be instrumental in creating innovative and empowering solutions that will transform the end-to-end client experience. Working with our clients, multi-disciplinary agile teams and organisational stakeholders, you will lead all stages of the design lifecycle, from initial research and strategy to ideation, prototyping, testing, and final delivery. This role will provide the successful candidate with a unique opportunity to significantly impact how Sun Life International transforms its business operations and client experience. </p><p><b> Qualifications and Experience </b></p><ul><li><p>8 or more years’ experience working as a Client Experience Designer in a client-facing organization, preferably in the Financial Services industry. </p></li><li><p> Experience in applying recognized design thinking frameworks in support of transformational change programs and initiatives. </p></li><li><p> Skilled in the collection and use of customer research to confidently support design recommendations. </p></li><li><p> Proficiency in design and prototyping tools such as Figma, Miro etc. </p></li><li><p> Extensive experience in leading client discovery as foundation for developing future state client journey proposals. </p></li><li><p> Experience working in an agile environment. </p></li><li><p> Expertise in preparing and leading design workshops with cross-functional stakeholders for collaborative solution development. </p></li><li><p> Strong portfolio showcasing past client experience design projects. </p></li><li><p> Master’s or bachelor’s degree in design, Human-Computer Interaction, or a related field. </p></li></ul><p><b> Responsibilities </b></p><ul><li><p> Champion a client-centric culture within the organization, fostering a deep understanding and empathy towards our client’s needs. </p></li><li><p> Promote design concepts that reduce complexity and simplifies the overall client experience. </p></li><li><p> Manage client research to discover insights, define personas and map their journeys, to enable the transformation of the end-to-end client experience <b> . </b></p></li><li><p> Conduct interactive workshops to assess current state capabilities, identify future opportunities and provide actionable recommendations to all stakeholders. </p></li><li><p> Define, develop and socialise the vision for innovative new solutions at all levels within the organization. </p></li><li><p> Lead the design of client experiences for an entire product/platform and/or client journey. </p></li><li><p> Develop a catalogue of client journey maps and synthesised research findings that feed the roadmaps and backlogs of agile scrum teams. </p></li><li><p> Support agile teams in the iterative delivery of their solutions, especially focusing on the acquisition of data and insights to shape future direction. </p></li><li><p> Collaborate with cross-functional teams, including Executive Leadership, Operations, Marketing, Distribution, and IT, to create client experience strategies. </p></li><li><p> Design solution idea proposals, prototypes, mock-ups, and other related design artefacts that align with Sun Life International’s branding requirements. </p></li><li><p> Develop a comprehensive understanding of our products, services, and industry trends to effectively address client requirements. </p></li><li><p> Stay up to date with industry trends, best practices and emerging technologies related to client experience </p></li></ul><p><b> Preferred skills </b></p><ul><li><p> Passion for design excellence and outstanding customer experience. </p></li><li><p> Excellent communication and interpersonal skills to effectively communicate and collaborate with leadership, cross-functional teams, and clients. </p></li><li><p> Self-motivated, innovative, efficient, creative. </p></li><li><p> Strong problem-solving abilities to identify client pain-points and propose effective solutions. </p></li><li><p> Ability to meet deadlines in a fast-paced environment. </p></li><li><p> Attention to detail. </p></li><li><p> strong visual aesthetic. </p></li><li><p> Ability to work with ambiguity and, at times, incomplete information. </p></li><li><p> Comply with all standards and best practices in support of business and Client objectives. </p></li><li><p> Highly motivated team player with a strong desire to learn, grow, and continuously improve. </p></li></ul><p><b> Job Category: </b></p> Client / User Experience Design <p><b> Posting End Date: </b></p>18/01/2024 <p><b> Shine together </b></p><p> At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. </p><p> We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. </p><p><b> Shape the future </b></p><p> With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. 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'https://courses.laimoon.com/ar/search/Principal | Client ', 'course_category_id' => '', 'relatedOnlineUrl' => 'https://courses.laimoon.com/ar/search/Principal | Client ?fromloc=online&' ) $published = '2024-01-08 20:00:56' $daysleft = (float) -79 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/ar/ireland/Principal ' $csaKeywords = array( (int) 0 => 'Principal Client Experience Designer' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'ireland' $jobLocName = 'Ireland' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/39305438' $companyName = ' at Sun Life Financial' $twitterText = 'Hiring now! Principal Client Experience Designer at Sun Life Financial. Please apply or share https://jobs.laimoon.com/jobs/externalview/39305438' $emailText = 'Hiring now! Principal Client Experience Designer at Sun Life Financial. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/39305438' $sCompanyName = false $csaSearchKey = 'Principal Client Experience Designer' $jobDetails = 'تفاصيل الوظيفة' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Sun Life Financial'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
الشركة المعلنة عن الوظيفة
Sun Life Financial
X
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