CIB Payments - Client Service Account Manager EMEA (Associate)

CIB Payments – Client Service Account Manager EMEA (Associate)

Job Information

• Job Identification 210466333
• Job Category Client Advisory
• Posting Date 11/13/2023, 12:00 AM
• Job Schedule Full time
• Locations 9th Avenue corner 38th Street, Uptown Bonifacio, Taguig City, National Cap Region, 1635, PH

Job Description

As a Client Service Account Manager within CIB , you will contribute as a part of a team or segment involved in several activities to support our service offerings including:

• Represent Commercial Banking-Manila with onshore stakeholders
• Coordinate and handle escalations coming from the clients with internal organizations
• Work with internal groups and segments to ensure compliance in the agreed Key Performance Indicators
• Manage clients’ and stakeholders’ expectations to ensure full delivery of services

Job responsibilities:

• Develop, maintain, and broaden partnerships with internal and external Clients
• Understand Clients’ business to predict their needs and provide appropriate solutions to become a trusted adviser 
• Promote use of self-service tools to reduce number of Client enquiries 
• Analyze payment and associated activities in order to identify efficiencies 
• Identify opportunities for product development and enhancement, and escalate potential risk associated with Client activities 
• Close collaboration with Service teams Globally to assist with proactive client support initiatives and analysis
• Provide support to Service teams in the preparation of documentation, mandate reviews, client communications and metrics for clients

Required qualifications, capabilities and skills:

• Minimum of 3 years of experience in Client Service or Relationship Management
• Excellent verbal and written communication skills
• Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role
• Ability to work to deadlines and good time management skills are required as the team have a number of production tasks set at specific times of the day and the deadlines must be adhered to and controls exercised as documented in procedures
• Act with a high sense of urgency and integrity
• Work effectively with a team and self sufficient
• Ability to develop and mobilize internal networks and resources

Preferred qualifications, capabilities and skills:

• A full working knowledge of NYDDA, MCAS, FTS, PRPC & TLM would be an advantage
• An understanding of Treasury Services products, processes and risk policies would be advantageous

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. Similar Jobs Page CIB Payments – Client Service Account Manager EMEA (Associate) - JPMC Candidate Experience page Careers loaded #J-18808-Ljbffr