Senior Associate / Associate, General Operation Specialist, Project Management, Regional IBG Operations, Technology & Operations

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities

• As part of the System Administration team, to effectively perform day-to-day business operational activities which includes meeting stakeholders' expectations in terms of quality and turnaround time.
• Identify and implement improvements to processes and/or procedures to increase productivity and control risks.
• Maintain risk & controls measures as per the established standards and minimize operational losses.
• Adherence to the processes, procedures and guidelines established under the Standard Operating Procedure (SOP) and Process Risk Maps (PRM).
• Prepare volume reports, performance matrix and other period documentation on behalf of the team and for management reporting purposes.
• Support the team with projects involving system enhancements, digitisation of processes and bug fixes.

• Degree holder with a major in banking/finance and/or prior banking BAU experience with system knowledge of IMEX/FactorPro/STConnect.
• Inspiring individual, great work ethics and conceptual team player with problem solving abilities.
• An articulate and outgoing personality.
• Applicants with prior project management, process improvement and trade finance experience are highly advantageous.
• Capable of effectively working under pressure and meeting tight deadlines.
• Innovative and willing to accept challenges in a dynamic environment.
• Excellent written and spoken English and communication skills.
• Strong relationship building and management skills.
• Strong customer and business focus with a keen awareness of risk and fraud control.
• Excellent Microsoft office suite skills.