Job details
Job Responsibilities
- Provides strong, dynamic leadership that mentors, develops and guides team members to efficiently leverage the value of every enquiry for turning brokers become advocates of Cigna Healthcare Hong Kong;
- Establish policies and procedures, to promote good governance while maintaining good broker relation;
- Ensure an effective and efficient pipeline management processes established to the team and to ensure all new business cases are followed & implemented accurately and in a professional manner;
- Drive continuous improvement on brokers experience;
- Support Broker Contact Strategy for assigned book of business to develop and maintain relationships with brokers and clients;
- Handle brokers’ escalated enquiries & complaints, and solving problems using independent judgment and ensuring satisfaction. Identify improvements to prevent issues from re-occurring;
- Provide regular training to staff to meet performance expectations. Ensure effective staffing and resource utilization to meet the needs of BAU & Projects;
- Be a backup to address brokers’ enquiries on global medical plans
- Maintain knowledge of all systems, products, programs, services, benefits and utilize this knowledge in effective resolution of broker and customer issues regarding the quote and buy process;
- Own broker portal utilization and action on broker feedback for driving better broker journey
- Manage ad-hoc projects and duties;
- Be a liaison among the team and internal departments and to the brokers;
- Prepare monthly management report and ad-hoc report for management.
- University education with minimum 5 years’ working experience in broker support functions
- 4 years in supervision experience
- IIQE Paper 1,2,3 required
- Solid experience to work with Sales/Brokerage
- Health insurance background preferred
- Self-motivated and able to manage priorities in meeting tight deadlines
- Detailed oriented, organized and able to work independently
- Excellent communication skills in both written and spoken English and Chinese
- Solid knowledge of Microsoft applications including Word, Excel, PowerPoint and Outlook
- Strong communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.
- Ability to manage multiple and divergent priorities and deadlines, work independently and proactively, negotiate and manage expectations for mutually acceptable solutions and creatively problem-solve effective customer solutions
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This online training course provides students with instruction that will put you on the path to beginning a career as a successful accountant. Accounting plays a critical role in maintaining and processing the important financial information that helps to operate a profitable business. This is a wide subject that focuses not only on accounting records, but on bookkeeping, taxes and on all aspects of finance. In order to prepare you in this regard, this course offers you a comprehensive overview of what you can expect from your career in accounting and finance. As this is an online training course students have the ability to study curriculum whenever and wherever it is convenient for them. Many enrolled students are still able to work full time and maintain an active lifestyle. Our study material is easily accessed across any device with an internet connection with online support available while you train. After successful completion of this course and a multiple choice exam, you will be awarded your certificate. For a small cost, we can post the certificate for you, or you can download and print it from home. <h4>What you will learn</h4> <ul class="learn-mod"> <li>An introduction into the importance of accounting</li> <li>A look at four ways to structure your business</li> <li>How to deal with relevant government bodies, registering and filing</li> <li>The benefits of a business bank account</li> <li>How to set up a business bank account</li> <li>Evaluating funding sources for your business</li> <li>Dealing with money from customers</li> <li>How to keep track of business costs and tax relief</li> <li>The essentials of recordkeeping and bookkeeping</li> <li>How to deal with taxes</li> <li>Employing staff</li> <li>Taking money out of your business</li> <li>How to read the profits, cash and ratios in your accounts</li> <li>Using forecasting methods to plan for the future</li> <li>How to know if you need an accountant</li> <li>Ethical practices of an accountant</li> </ul> <h4>Business Basics Diploma</h4> Have you always dreamed of starting your own business? Do you need the skills and knowledge to start your own business and achieve success? Have you finished school and are thinking of entering the business world and want to boost your career from the start? Then this Business Course from New Skills Academy may be what you are looking for. The business diploma course is made up of sixteen modules. These modules are brimming with valuable information that you can use straight away in your working day. Overall the sixteen modules take around ten hours to complete, each module taking you between fifteen to thirty minutes. Learn about branding, setting goals and financial, learn everything you need to know to start or grow your own business. You will gain a lifetime access to the course modules, so you can refer back to them at any time. 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Learn how to budget, how to keep track of invoices and payments.</li> <li>Get a firm understanding of marketing and social media and how you can use these to boost your business moving forward. Learn how to market your business on a tight budget and what considerations to factor into your marketing decisions.</li> <li>How to source and manage staff. What you need to do to keep them motivated. Also learn the importance of training.</li> <li>Learn the legal issues which could affect your business moving forward.</li> <li>Get the low-down on tax and what taxes you will be accountable for. Also get some tips and advice to make tax an easy and stress free process within your company.</li> <li>Identify with your insurance needs. Get a good understanding of business insurance and what costs you may incur if you don't have the right insurance in place at all times.</li> <li>Learn how technology can help you grow your business. 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You will also learn how to operate effectively and how business ethics identifies how you are perceived.</li> <li>Know why you need a website, what to include and how to market it effectively.</li> <li>Know when it's time to grow your business, know the pitfalls and how to deal with the future.</li> </ul>', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Combined Business and Accounting Basics Diploma', 'eligibility' => null, 'school' => 'New Skills Academy', 'keywords' => null, 'location' => 'Online', 'duration' => 'Upto 22 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '92% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '99547', 'seeder_id' => '0', 'edited_seeder_id' => '89', 'edited_client_id' => '0', 'title' => 'Kids Party Planner Diploma', 'external_link' => 'https://newskillsacademy.co.uk/course/kids-party-planner-diploma/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 10 Hours', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'New Skills Academy', 'logo' => '', 'certificate_diploma' => '', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '24', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '24', 'nondiscounted_base_price' => '299', 'currency' => 'USD', 'discount' => '92% off through Laimoon!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => '<h4>Kids Party Planner Diploma</h4> Do you have a flair for party planning? 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Have you been thinking of starting your own children's party planning business? This course is brimming with useful information to give you the knowledge you need to start your own successful business, putting your planning skills to work. <strong>Introduction to the Kids Party Planner Diploma</strong> This online diploma is an information packed course broken down into twenty one modules, all brimming with valuable information you can start using without delay. You complete the course online and at your own pace. It is up to you how long it takes you to complete, enabling you to study in your free time while working or study full time. At the end of the course you will need to pass a multiple choice test. You are given two chances to pass the test. You will then be awarded with your certification, which you can download and print or you can have it posted to you. <h4>What you will Learn</h4> This course will give you a complete learning experience when it comes to Children's party planning. Working your way through the twenty one information packed modules, you can expect to learn the following: <ul class="learn-mod"> <li>Find out what party planning involves, what qualifications you may need and who is most likely to use your services for their children's parties.</li> <li>Identify with the different types of parties based on classification, age, theme, occasion and more.</li> <li>Get insight into gender based parties. Know what you will need for each type of party.</li> <li>Understand what is involved in starting up your own children's party planning business. Learn about specialisations and the qualifications you will need to start your own successful business in the industry.</li> <li>What equipment you are going to need for your new business from basic office supplies to party wear, activities and games and so much more.</li> <li>How to upsell to increase your sales and profit margins, such as cakes and party bags, etc.</li> <li>Be prepared when your business grows and learn about hiring staff, managing them and delegating tasks accordingly.</li> <li>Learn how to deal with difficult children.</li> <li>Identify with time management from pre-timed games to interactive party favours.</li> <li>Get some basic insight into calculating costs with effective tips to keep your costs down.</li> <li>Enjoy valuable information on themed parties, spa parties and princess parties.</li> <li>Learn about balloon modelling.</li> <li>Understand why face painting is so popular at parties along with what paints to use, kits and precautions.</li> <li>Gain valuable knowledge about bouncy castles.</li> <li>Learn about discos and musical parties and how to plan them effectively to ensure success.</li> <li>Learn why you may want to use a theme, how to choose a theme and more.</li> <li>Learn about clowns and magic parties, from when to book the clown to ideas for smaller children.</li> <li>Get insight into pirate and princess parties. Invitation ideas, themes and more in this packed module.</li> <li>Identify with craft parties and who they may appeal to. Learn what is needed and the best decoration tips for this particular party type.</li> <li>Learn the do's and don'ts and what to do when things don't go according to plan, plus so much more.</li> </ul> <h4>Benefits</h4> There are numerous benefits to taking the Kids Party Planner diploma online, including: <ul class="learn-benefit"> <li>Twenty one information packed modules to help you start your own successful business</li> <li>If you are working for a party planning company this certification could be used to help you fast track your career</li> <li>Certification which can be verified online</li> <li>Study at any time and from anywhere with internet access</li> <li>Course modules are accessible from any device, from your desktop PC to your smartphone</li> <li>Enjoy lifetime access to the modules</li> <li>Work full time and still gain your certification</li> <li>Online support throughout your study experience</li> <li>Affordable pricing</li> <li>Easy online access at any time of the day or night</li> </ul>', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Kids Party Coordinator, Kids Party Planner', 'eligibility' => '', 'school' => 'New Skills Academy', 'keywords' => '', 'location' => 'Online', 'duration' => 'Upto 10 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '92% off through Laimoon!', 'eligibility_criteria' => '', 'job_matching_keywords' => '', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43538333', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Assistant Manager, Broker Services', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Responsibilities </b> </p> <ul> <li> Provides strong, dynamic leadership that mentors, develops and guides team members to efficiently leverage the value of every enquiry for turning brokers become advocates of Cigna Healthcare Hong Kong; </li> <li> Establish policies and procedures, to promote good governance while maintaining good broker relation; </li> <li> Ensure an effective and efficient pipeline management processes established to the team and to ensure all new business cases are followed & implemented accurately and in a professional manner; </li> <li> Drive continuous improvement on brokers experience; </li> <li> Support Broker Contact Strategy for assigned book of business to develop and maintain relationships with brokers and clients; </li> <li> Handle brokers’ escalated enquiries & complaints, and solving problems using independent judgment and ensuring satisfaction. 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Hiring company
Cigna
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Combined Business and Accounting Basics Diploma New Skills AcademyAED 88
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Kids Party Planner Diploma New Skills AcademyAED 88
AED 1,098Duration: Upto 10 Hours
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