Manager / Senior Manager - CRM Technical / Marketing Technology - Digital - Hong Kong
Job details
About the Business Customer & Marketing, better known to our clients as Deloitte Digital, makes connections like no other with people, ideas, technology, society, our clients and their future. Here, the transformation journey starts and ends with the customer: in first understanding people’s real lives and then shaping our clients' future to deliver around them. This is a part of Deloitte that uses technology and creativity to better connect the customer with the business. We, at Deloitte Digital, use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences. Our team combines talents across strategy, design, innovation, and brand (Imagine) with data, insight, e-commerce, automation, and platform integration (Deliver) with marketing, advertising, content, and optimization (Run) to connect businesses to their futures in a way no traditional consultancy or agency can. Work you'll do
- Consider client day-to-day operations deliver solution requirements, understand the client’s business, follow sector trends and learn industry best practices, translate client needs into business and technology solutions, providing consultation on the customer digital journey and digital transformation
- Work across a variety of projects and build knowledge across relevant domains
- Diagnose a problem, conduct analysis, and develop solutions for client problems
- Articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients
- Consider end user experience throughout the development cycle to deliver requirements and enhance adoption
- Capture user requirements and translate into business and digitally enabled solutions across a range of industries
- Lead discovery workshops, user interviews, and facilitate stakeholder meetings
- Support the development and implementation of quality business digital solutions for the client and align delivery to business goals
- Bachelor degree or above in Computer Science, Information Systems, Business or other relevant disciplines
- At least 6+ years or more of post-qualification IT consulting or relevant experience in customer data platform / marketing automation / personalization
- Solid project delivery experience in marketing technology
- Strong business acumen, excellent working attitude, self-motivated, and a team player
- Good client management experience, and able to deal with both business users and technical personnel
- Effective oral and written communication skills in English, Cantonese and Mandarin
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