Job details
Hiring Requirements The incumbent will be responsible for performing various customer service functions through inbound / outbound /face-to-face activities. The successful candidate should be analytical-minded and dedicated in a customer-focused career with strong desire for development in insurance field. Job Responsibilities:
- Liaise with various internal teams and external parties to fulfil customers’ requests
- Support both hotline Email and Live chat from our customers on individual medical policy queries
- May have Face-to-face contact with customers to handle feedback, service requests and complaints
- Process escalated cases such as complaints or special requests from team members or vendors
- Provide administrative support including reports and correspondences
- Assist in the UAT on development of customer Portal and customer service project
- Assist in ad-hoc assigned duties
- Degree holder with at least 2 years’ customer service experience for Medical Product in call centre, preferably in insurance / banking industry
- DSE (Grade 2 or above in 5 subjects, including Chinese or English and Mathematics) equivalent or above
- IIQE Paper 1 & 2 are required or fulfill the IIQE requirement is also considered
- Experience in handling Employee Benefits / Group Operations Hotline is preferred
- Experience in delivering service through digital platform will be an advantage
- Proficiency in English and Chinese Word Processing is a must
- Strong customer-oriented mindset with excellent communication and interpersonal skills
- Excellent team player, independent, diligent and responsible, with a positive attitude under pressure
- Familiar with various MS Office applications including Word and Excel
- Good English, Cantonese and Mandarin communication with a friendly and helpful tone
- Confident in providing excellent customer service
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The Managing Customer Excellence bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Managing Customer Excellence</strong> course provides complete 360-degree training on Managing Customer Excellence. You’ll get not one, not two, not three, but twenty-five Managing Customer Excellence courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Managing Customer Excellence courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Managing Customer Excellence Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Customer Service Manager Training and Front Desk Certification</li> <li>Course 02: Customer Relationship Management</li> <li>Course 03: Complete Customer Service and Communication Skills</li> <li>Course 04: Retail Customer Service & Effective Customer Targeting</li> <li>Course 05: Customer Service Fraud Officer</li> <li>Course 06: Know Your Customer (KYC)</li> <li>Course 07: Diploma in Customer Service & Handling Complaints</li> <li>Course 08: Phone-Based Customer Service</li> <li>Course 09: Service Helpdesk & Technical Support Course</li> <li>Course 10: Call Centre Training: Excelling in Customer Service and Communication</li> <li>Course 11: Complaints Handling for Customer Care: Best Practices</li> <li>Course 12: Customer Service & Environment</li> <li>Course 13: Receptionist Diploma</li> <li>Course 14: Effective Communication Skills Diploma</li> <li>Course 15: Help Desk Training</li> <li>Course 16: Customer Service Management: Recovering Difficult Customers</li> <li>Course 17: Professional Certificate in Front Office</li> <li>Course 18: Hotel Concierge Certification</li> <li>Course 19: Ecommerce Management, Branding & Marketing</li> <li>Course 20: Professional Skills for Hotel Management Training</li> <li>Course 21: Professional Crisis Management Certificate</li> <li>Course 22: Marketing Strategies for Business</li> <li>Course 23: Conflict Resolution</li> <li>Course 24: Conversation Virtually with Anyone</li> <li>Course 25: Decision Making and Critical Thinking Online Course</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Managing Customer Excellence</strong> course has been prepared by focusing largely on Managing Customer Excellence career readiness. 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Every one of the topics is divided into Managing Customer Excellence Elementary modules, allowing our students to grasp each lesson quickly.<br /> <br /> The <strong>Managing Customer Excellence</strong> course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.<br /> <br /> <strong>In this exclusive Managing Customer Excellence bundle, you really hit the jackpot. 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If you’re an individual looking to excel within this field then the Customer Service Essential Certificate is for you.<br /> <br /> We’ve taken this comprehensive Customer Service Essential Certificate course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the Customer Service Essential Certificate course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. 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We strive', 'meta_title' => 'Jobs from Cigna', 'meta_description' => 'Jobs from Cigna', 'meta_keywords' => 'Jobs from Cigna', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ) $location = 'Hong Kong' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 'https://courses.laimoon.com/uae/client-care-and-customer-service/customer-service', 'title' => 'Customer service', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/client-care-and-customer-service/customer-service' ) $published = '2024-05-08 04:04:10' $daysleft = (float) 1 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/hong-kong/Officer, ' $csaKeywords = array( (int) 0 => 'Officer, Customer Engagement' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'hong-kong' $jobLocName = 'Hong Kong' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/43528777' $companyName = ' at Cigna' $twitterText = 'Hiring now! Officer, Customer Engagement at Cigna. Please apply or share https://jobs.laimoon.com/jobs/externalview/43528777' $emailText = 'Hiring now! Officer, Customer Engagement at Cigna. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/43528777' $sCompanyName = false $csaSearchKey = 'Officer, Customer Engagement' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Cigna'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Cigna
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