Job details
Job Title:
Customer Service - Retail Vacancies
Job Description
Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile! Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. In this role, you'll:
- Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
- Become a product pro, mastering the ins and outs of the latest trends.
- Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude.
- Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
- Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other.
- Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)
- Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
- Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
- Ability to fluently communicate in the required language of support, both written and verbally.
- Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
- Basic computer navigation skills and PC Knowledge.
- Ability to work as a team member, as well as independently.
- Dependable with proficient attention to detail.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
- Able to rotate shifts, as needed.
- Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
- Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Time Type:
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Comprising 6 carefully curated courses, this selection ensures an in-depth exploration into the key areas of business operations, office administration, and retail customer service. Gain an impressive understanding of performance management, project management, financial analysis, business proposal writing, and much more. Further, strengthen your negotiation skills and polish your professional etiquette to excel in any business setting.<br /> <br /> Whether you are a professional seeking to sharpen your skills or a novice aiming for a firm grounding, this bundle is designed to equip you with a well-rounded perspective on Customer Relationship Management. Learn the fundamentals of retail management, delve into customer service dynamics, and uncover the secrets of successful product management and strategic marketing planning.<br /> <br /> We proudly offer 6 courses within the Customer Relationship Management bundle, providing you with industry-recognised qualifications. These Courses are: <ul> <li>Course 01: Customer Relationship Management</li> <li>Course 02: Retail Management Skills</li> <li>Course 03: Customer Service Training</li> <li>Course 04: Product Management</li> <li>Course 05: Visual Merchandising Diploma</li> <li>Course 06: Strategic Marketing & Planning</li> </ul> <strong>Learning Outcomes:</strong> <ul> <li>Acquire an in-depth understanding of office administration and its significant role in efficient business operations.</li> <li>Gain comprehensive knowledge about compliance, performance management, and workplace confidentiality.</li> <li>Enhance understanding of project management, change management, and business administration principles.</li> <li>Develop proficiency in financial analysis, business proposal writing, business etiquette, and business improvement techniques.</li> <li>Understand the concepts of retail management and customer service.</li> <li>Gain theoretical expertise in product management, visual merchandising, and strategic marketing planning.</li> </ul> <strong>Description</strong><br /> <br /> Embark on a transformative journey with our "Office Administration, Business Administration & Retail Customer Service" bundle, comprising 6 rigorously compiled courses. 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In addition, it provides a strong base in office administration, project management, retail and product management, and strategic marketing, all critical for thriving in today's dynamic business landscape.<br /> <br /> <strong>Who is this course for?</strong> <ul> <li>Individuals aspiring to venture into business administration, retail management, or customer service sectors.</li> <li>Working professionals seeking to enhance their understanding of office administration and related domains.</li> <li>Students interested in gaining a thorough theoretical understanding of different aspects of business.</li> <li>Anyone interested in expanding their knowledge in business administration and retail customer service.</li> </ul> <strong>Career path</strong> <ul> <li>Office Administrator: £20,000 - £25,000</li> <li>Compliance Officer: £35,000 - £40,000</li> <li>Business Administration Manager: £30,000 - £35,000</li> <li>Retail Management Specialist: £28,000 - £33,000</li> <li>Customer Service Manager: £25,000 - £30,000</li> <li>Product Manager: £40,000 - £50,000</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Office Administrator,Compliance Officer,Business Administration Manager,Retail Management Specialist,Customer Service Manager,Product Manager', 'eligibility' => 'This Customer Relationship Management (CRM) course doesn't require prior experience and is suitable for diverse learners. 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Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile! <b> Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. </b><u><b> In this role, you'll: </b> </u> <ul><li> Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. </li><li> Become a product pro, mastering the ins and outs of the latest trends. </li><li> Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude. </li><li> Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. </li><li> Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other. </li></ul><u><b> Essential Functions/Core Responsibilities: </b> </u> <ul><li> Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)</li><li> Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer. </li><li> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. </li><li> Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. </li><li> Maintain basic knowledge of client products and/or services. </li><li> Prepare complete and accurate work including appropriately notating accounts as required. </li><li> Participate in activities designed to improve customer satisfaction and business performance. </li><li> Offer additional products and/or services. </li></ul><u> Candidate Profile: </u> <ul><li> A minimum high school diploma with 3 to 6 months of relevant experience is preferred. </li><li> Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences. </li><li> Ability to fluently communicate in the required language of support, both written and verbally. </li><li> Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. </li><li> Basic computer navigation skills and PC Knowledge. </li><li> Ability to work as a team member, as well as independently. </li><li> Dependable with proficient attention to detail. </li><li> Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. </li><li> Able to rotate shifts, as needed. </li><li> Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. </li><li> Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.    </li></ul><b> Based on location and/or program, additional experience/skills may be required </b><b>*Job requirements may vary by country and will not contravene any local laws </b><u> Career Framework Role: </u>Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures.  You are starting to demonstrate familiarity with client terminology, operating standards, and procedures.  Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! <u> Disclaimer: </u>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal-opportunity employer. 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Hiring company
Webhelp
-
Customer Service Management Apex LearningAED 75
AED 1,396Duration: Upto 2 Hours -
Customer Relationship Management (CRM) Academy for Health & FitnessAED 44Duration: Upto 5 Hours
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https://eg.jooble.org/external/2918849946208720178?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_eg&extra_ars_request_id=c9b925783f37269ec60274e98b533711