Job details
WHO ARE WE? We wake up every morning because there is excitement in knowing that everyone we work with has a tremendous impact on a larger vision. We empower billions of people to be the canvas for self-expression inspiring confidence and self-belief every day. When they feel good, we feel good. It's contagious! That’s why we surround ourselves with other 82 000 L'Oréal driven thinkers and doers to spark innovation and build a true leading brand powerhouse offering beauty for all across 36 international brands and 140 countries. When we create a product or experience that makes our hearts beat faster, we know we’re onto something. Something that will win the hearts and minds of another billion. WHAT ARE WE LOOKING FOR? We are looking for the Head of CRM of Malaysia Singapore with a strong focus on the Luxe Division (80/20). During the 1 st year, for the other Divisions, the priority will be to set up the right CRM foundations. Analysis the 1 st year will be focused Luxe.
- Collaborate with Brands to grow the active member base via the 4Rs (Recruitment, Repeat, Retention, and Reactivation) by establishing relevant CRM strategies with high utilization of First-party Data.
- Provide support to Brands to strategize ad-hoc campaigns and build CRM Lifecycle journeys around key customer segments to grow customer lifetime value through email/SMS.
- Responsible for CRM project management & innovations to improve overall customer experience with Brands.
- Working with and influencing the broader team to ensure that campaign plans, content and segmentations are data-driven and aimed at achieving customer-centric results.
- Conduct analyses to produce deep insights on customer performance, and shape local initiatives to enhance customer loyalty.
- Work cross-functionally to ensure delivery of best-in-class omni loyalty experiences and rewards both online and offline.
- Identify gaps in our knowledge of the consumer, and hence drive research initiatives to ensure critical strategies can be delivered successfully.
- Responsible for the MYSG migration to new CRM agency , in close collaboration with the Zone team.
- Partner closely with Luxe eCommerce teams (eD2C team, Marketplace team, Social commerce team, Sephora.com team) and Media teams.
- Partner closely with Brand Digital & Marketing teams, especially Brand CRM Managers, Brand General Managers and Marketing Directors.
- Partner closely with Zone Digital and DCR teams.
- Responsible for the relationship with CRM agency.
- 8-10 years experience in CRM.
- Ideally have worked within an FMCG/beauty industry.
- Highly organized, with the ability to prioritise and adapt within a changing environment.
- Strong interpersonal skills and communication skills to engage and build relationships with all levels of internal and external stakeholders.
- Can work in a fast paced, complex environment. Will have to work together with other specialists as a team to deliver results.
- You can apply to up to three jobs within a rolling 30-day window.
- You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.
- Please visit "Your Application Space" to see the jobs you have already applied to.
- Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
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=> null, 'pay_status' => 'Free', 'external_job_description' => '<p><strong> WHO ARE WE? </strong> We wake up every morning because there is excitement in knowing that everyone we work with has a tremendous impact on a larger vision. We empower billions of people to be the canvas for self-expression inspiring confidence and self-belief every day. When they feel good, we feel good. It's contagious! That’s why we surround ourselves with other 82 000 L'Oréal driven thinkers and doers to spark innovation and build a true leading brand powerhouse offering beauty for all across 36 international brands and 140 countries. When we create a product or experience that makes our hearts beat faster, we know we’re onto something. Something that will win the hearts and minds of another billion. </p><p><strong> WHAT ARE WE LOOKING FOR? </strong> We are looking for the Head of CRM of Malaysia Singapore with a strong focus on the Luxe Division (80/20). During the 1 st year, for the other Divisions, the priority will be to set up the right CRM foundations. 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The better a PR is for a company, the better the press and business it attracts. In the age of technology, nothing is constant as everything keeps getting updated at a rapid pace. So, it is essential to be up to date and build your PR utilising the technology via multiple social media platforms such as Facebook and Instagram marketing.<br /> <br /> our PR : Public Relation course, the learner will learn in-depth about what public relations is. The learner will also grasp the required knowledge to select your own strategy and tactics, comprehend how to structure your message and establish a specific media guideline.<br /> <br /> <strong>Special Offer</strong> <ul> <li>PR : Public Relations - Learner will get Free Certificate</li> <li>PR : Public Relations - No Extra fees</li> <li>PR : Public Relations - Lifetime Course Access</li> </ul> <strong>Why Choose the PR : Public Relation Short course?</strong> <ul> <li>Developed by Qualified Professionals With Updated Materials</li> <li>24/7 Learning Support and Assistance</li> <li>Course completion free PDF certificate</li> <li>High-quality E-learning Study Materials</li> <li>No Hidden Fees or Exam Charges</li> <li>Access the Course Anywhere in the World</li> <li>Self Paced Learning and Laptop, Tablet, Smartphone Friendly</li> </ul> <strong>PR : Public Relations</strong><br /> <br /> ---------------------------- PR : Public Relations ----------------------------<br /> <br /> <strong>PR Module 01: Public Relations</strong><br /> <br /> This PR : Public Relation Course Covers Following Subjects: <ul> <li>PR Introduction PR : Public Relations</li> <li>PR What Public Relations Is All About</li> </ul> <strong>PR Module 02: Building Your PR Plan</strong><br /> <br /> This PR : Public Relation Course Covers Following Subjects: <ul> <li>PR Defining Reality</li> <li>PR Defining the Goal</li> <li>PR Selecting Your Strategy and Tactics</li> <li>PR The Plan</li> </ul> <strong>PR Module 03: Structuring Messages</strong><br /> <br /> This PR : Public Relation Course Covers Following Subjects: <ul> <li>PR PR Creating Your Media Image</li> <li>PR Getting Clear on Your Message</li> <li>PR Media Kits</li> <li>PR Creating Strong, Positive Messages</li> </ul> <strong>PR Module 04: Establishing Media Guidelines</strong><br /> <br /> This PR : Public Relation Course Covers Following Subjects: <ul> <li>PR Defining Guidelines</li> <li>PR Selecting a Spokesperson</li> <li>PR Approval Process</li> </ul> <strong>PR Module 05: Managing the Media</strong><br /> <br /> This PR : Public Relation Course Covers Following Subjects: <ul> <li>PR Building Rapport with Reporters</li> <li>PR Answering Tough Questions</li> <li>PR Speaking in Sound Bites</li> <li>PR Options When You Have "No Comment"</li> </ul> <strong>PR Module 06: The Press Release</strong><br /> <br /> This PR : Public Relation Course Covers Following Subjects: <ul> <li>PR Before You Start</li> <li>PR The Basics</li> <li>PR Give it a Shot</li> </ul> <strong>PR Module 07: PR and the Crisis</strong><br /> <br /> This PR : Public Relation Course Covers Following Subjects: <ul> <li>PR Business Continuity and Recovery</li> <li>PR Setting Priorities</li> <li>PR Essential Crisis Plan Elements</li> </ul> <strong>PR Module 08: Social Media and Public Relations</strong><br /> <br /> This PR : Public Relation Course Covers Following Subjects: <ul> <li>PR Where It Is</li> <li>PR Monitoring Tips and Tricks</li> </ul> <strong>Certification</strong><br /> <br /> By the successful completion of the PR course, the learner will instantly receive an E-Certificate, which is free of cost. 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We empower billions of people to be the canvas for self-expression inspiring confidence and self-belief every day. When they feel good, we feel good. It's contagious! That’s why we surround ourselves with other 82 000 L'Oréal driven thinkers and doers to spark innovation and build a true leading brand powerhouse offering beauty for all across 36 international brands and 140 countries. When we create a product or experience that makes our hearts beat faster, we know we’re onto something. Something that will win the hearts and minds of another billion. </p><p><strong> WHAT ARE WE LOOKING FOR? </strong> We are looking for the Head of CRM of Malaysia Singapore with a strong focus on the Luxe Division (80/20). During the 1 st year, for the other Divisions, the priority will be to set up the right CRM foundations. Analysis the 1 st year will be focused Luxe. </p><ul><li><b> Collaborate with Brands to grow the active member base </b> via the 4Rs (Recruitment, Repeat, Retention, and Reactivation) by establishing relevant CRM strategies with high utilization of First-party Data. </li><li><b> Provide support to Brands to strategize ad-hoc campaigns and build CRM Lifecycle journeys </b> around key customer segments to grow customer lifetime value through email/SMS. </li><li><b> Responsible for CRM project management & innovations to improve overall customer experience </b> with Brands. </li><li> Working with and influencing the broader team to ensure that campaign plans, content and segmentations are <b> data-driven and aimed at achieving customer-centric results. </b> </li><li> Conduct analyses to produce <b> deep insights on customer performance, and shape local initiatives to enhance customer loyalty. </b> </li><li><b> Work cross-functionally to ensure delivery of best-in-class omni loyalty </b> experiences and rewards both online and offline. </li><li><b> Identify gaps in our knowledge of the consumer, </b> and hence <b> drive research initiatives </b> to ensure critical strategies can be delivered successfully. </li><li><b> Responsible for the MYSG migration to new CRM agency </b> , in close collaboration with the Zone team. </li></ul><p><b> RELATIONS </b></p><ul><li> Partner closely with Luxe eCommerce teams (eD2C team, Marketplace team, Social commerce team, Sephora.com team) and Media teams. </li><li> Partner closely with Brand Digital & Marketing teams, especially Brand CRM Managers, Brand General Managers and Marketing Directors. </li><li> Partner closely with Zone Digital and DCR teams. </li><li> Responsible for the relationship with CRM agency. </li></ul><p><b> CORE SKILLS & EXPERIENCE: </b></p><ul><li> 8-10 years experience in CRM. </li><li> Ideally have worked within an FMCG/beauty industry. </li><li> Highly organized, with the ability to prioritise and adapt within a changing environment. </li><li> Strong interpersonal skills and communication skills to engage and build relationships with all levels of internal and external stakeholders. </li><li> Can work in a fast paced, complex environment. Will have to work together with other specialists as a team to deliver results. </li><li> You can apply to up to three jobs within a rolling 30-day window. </li><li> You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. </li><li> Please visit "Your Application Space" to see the jobs you have already applied to. </li><li> Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted. </li></ul>#J-18808-Ljbffr', 'course_qualifications' => null, 'global_location_id' => '131', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '1265408', 'company_name' => 'Avature', 'external_apply_url' => 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array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 'https://courses.laimoon.com/uae/sales-marketing-and-pr/sales', 'title' => 'Sales and Negotiation', 'course_category_id' => (int) 113, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/sales-marketing-and-pr/sales' ) $published = '2024-05-08 03:49:57' $daysleft = (float) 0 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/malaysia/Head ' $csaKeywords = array( (int) 0 => 'Head of CRM' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'malaysia' $jobLocName = 'Malaysia' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/43520932' $companyName = ' at Avature' $twitterText = 'Hiring now! Head of CRM at Avature. Please apply or share https://jobs.laimoon.com/jobs/externalview/43520932' $emailText = 'Hiring now! Head of CRM at Avature. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/43520932' $sCompanyName = false $csaSearchKey = 'Head of CRM' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Avature'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Avature
-
Digital Citizenship Course LineAED 89
AED 1,543Duration: Upto 1 Hour -
PR - Public Relations Course LineAED 89
AED 1,028Duration: Upto 1 Hour
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