Job details
The incumbent will formulate and define system scope, objectives and requirements base on both user needs and a thorough understanding of business systems and industry requirements. Critical Tasks and Expected Contributions/Results
- Involve in new product discussion from initial till the implementation of the product.
- Facilitate discussions with the business to gain a deep understanding of their current processes and document the necessary rules and enhancements.
- Conduct “AS-IS” business analyses, produce fit-gap analyses, identify business users’ pain points and propose solutions with “TO-BE” business processes.
- Analyses integration between modules and interfaces with other systems.
- Elicit and document business/user requirements and translate them into detailed functional specifications.
- Plan and participate in co-operation sessions with stakeholders and manage requirements by continuously clarifying and reviewing them via prototype walkthrough with stakeholders.
- Serves as the intermediary between the technology and business teams, facilitating the development and implementation of backend.
- Work with the technical/development teams and stakeholders to plan and participate, coordinate and monitor progress, and acceptance of UAT.
- Analyses requirements to drive the design or review of test cases/business model/processes.
- Write test scripts, perform System Integration Test and support users for UAT.
- Collaborates with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
- Support integration and user acceptance testing of defect fixes, enhancements and on-going releases.
- Assist in tracking and reporting of project progress, issues and risks to ensure deliverables are on track.
- Assist with internal configuration work as needed (Demo set up, Foundation, QA configuration support, etc.)
- Analyses, troubleshoots, and helps resolve issues encountered during testing and post-implementation.
- Minimum 5 years of experience in Insurance industry
- Understanding of Health Insurance is preferred.
- Possesses full technical knowledge of most phases of systems analysis, in consideration on the business implications of the application of technology to the current and future business environment.
- Skilled in analysing and documenting complex business processes
- Strong experience of writing requirements specifications for information systems
- In depth understanding of the principles, methods, techniques and tools of change process management and the relationship to project management and business improvement
- Strong understanding of systems and ability to assimilate and interpret advice from technical specialists
- A sound understanding of the software development lifecycle
- Excellent communication skills in English, both verbal and written
- Collaborative Strong task management skills
- PC literate - solid knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook
- Basic HTML, Javascript or logic app (Data Hub) scripting
- Good time management and able to prioritize tasks with minimal supervision
- Self-motivated with strong sense of ownership
- Ability to p lan, align, and collaborate b usiness insight and balance stakeholders.
- Further Self-Development and Tech Savvyness
- Being Resilient, Action Oriented, Optimizes Work Processes, Resourcefulness, Directs Work and Customer Focus.
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Hiring company
Cigna
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