Job details
A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. What will I be doing? As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency
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This Facilities Management and Workplace Services course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</strong><br /> <br /> To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. 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While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.<br /> <br /> <strong>Learning Outcomes</strong><br /> <br /> By the end of the Facilities Management course, learners will be able to: <ul> <li>Discuss the aims and objectives of facilities management</li> <li>Understand the qualities and skills of facility personnel</li> <li>Demonstrate excellent strategic planning and problem-solving skills</li> <li>Come up with spacial planning ideas and manage the planning phase</li> <li>Measure the productivity of workplace services and assess the working environment</li> <li>Demonstrate knowledge of HR management, lease, purchase & vendor management</li> <li>Assess and maintain the health and safety standards of a service</li> <li>Create a culture of wellness and implement quality project management</li> </ul> <strong>Accreditation</strong><br /> <br /> All of our courses, including this Facilities Management and Workplace Services course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.<br /> <br /> <strong>Assessment</strong><br /> <br /> At the end of the Facilities Management course, there will be an online assessment, which you will need to pass to complete the Facilities Management course. 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Guest Relations Supervisor at Hilton. Please apply or share https://jobs.laimoon.com/jobs/externalview/43503697' $emailText = 'Hiring now! Guest Relations Supervisor at Hilton. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/43503697' $sCompanyName = false $csaSearchKey = 'Guest Relations Supervisor' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Hilton Hotels & Resorts'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Hilton
-
Business Start-Up Level 3 Diploma Global EdulinkAED 183Duration: Upto 10 Hours
-
Facilities Management Training ExpressAED 47
AED 1,028Duration: Upto 5 Hours
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